WOW
Must state that Dealing with Mike T. in Hyundai Service was a pleasure and am looking forward to working with him again.
I have a daughter in Concord NH and her Car that I purchased from Carson City Hyundai (Carson City Care center) I had shipped to her in NH then after 3 months the car had a Running issue. I then called before the car arrived and Mike was very professional and Kind. He listened to my concerns and then assured me that I was in good hands. I then received the email and phone call that he found the issue and the quote that I needed to correct the issue’s with my daughters (Ashley Davis) car. Please note, the time difference and the miles between us and he (MIKE T.) was extremely efficient and prompt with everything I needed to correct the situation. I then asked to add some service work to help me take care of her car at a distance. The quote came in and then I was informed that I should wait till morning to make sure that I have a cold start on the vehicle to make sure the vehicles repair is the correct action that we have done on the vehicle. Then the next morning he called and stated that the car is good to go and then I gave the ok the service work. I am completely satisfied with the way that I was treated and prompt service that I have received.
Now for the Good stuff, I am Automotive Tech and have been for 25 years. I have been ASE certified for 19 years, I graduated from UTI and have never….. NEVER been around the compassion or complete care that I was given by Mike T. I have worked for Hyundai, Mazda, All Gm products, and even had my own business. This was the best experience I HAVE EVER HAD. If there is anything you should know is the care given to me was the best, I will have No problem dealing with him again. Hold on to Mike there are very VERY few service writers that have the compassion that he has.