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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

SW
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Sandra W.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Couldn't be Better
Service on my vehicle was perfect. Absolutely no problems.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2019 04:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is great.
Customer Service workers are very kind and courteous.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:23 AM

Thank you so much for the kind words ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenience and dependability
Convenience and dependability
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:22 AM

Thank you so much for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JS
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Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
they always have my best interest as a customer t heart
My family and I have bought 7 cars from Eckhert- That says it all - terrific folks! Very family oriented!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2019 06:16 AM

Thank you so much for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TW
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Theresa W.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly and helpful! And timely, too!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/19/2019 05:38 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MM
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Mark M.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience on my Sonata service!
Friendly and courteous staff who kept me informed during my repair process! Thank you very much Billy and ECKERT!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2019 11:02 AM

Thank you Mr. Mullens

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Could be better
Non at this moment
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:18 AM

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:13 PM

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super friendly and caring Dealership
This is my second trip for routine maintenance. The staff are super friendly and don't try to up sell you on repairs and parts you don't need. They attend to your needs and answer questions. A nice and quiet waiting room with wi-fi is available with snack machines and coffee too. Makes waiting for your vehicle comfortable.
Eckert Hyundai in Denton will be recommended by me to others for sure.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/13/2019 02:40 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The service department is quick and efficent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/13/2019 08:46 AM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Flower Mound, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not sure if i missed something important
I called & explained I had received an email saying I was passed due for service AND I was 700 miles from needing an oil change. I explained I had just come back from a 2,500 mile road trip. I told her I "thought" the email said 25,000 maintenance and I was at about 24,000 now. She said she didn't understand why I would get that email because I didn't need to take it in until 30,000 miles so she just made an oil change appointment. I wasn't able to check my email until I got home from getting the oil change. The email said 22,500. Which means I need to call back and see if I need to bring it in again. If I need a 22,500 check, I don't understand why they didn't check my records to see I hadn't had that yet. I've had a Honda. The communication by mail, email, and at the service department always knew what I needed and made it so easy not to miss a beat. Other than that, Everyone was nice and oil change was done quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/13/2019 08:45 AM

First i apologize, it is our responsibility to check your history and guide you correct direction. i will get with my staff and explain how i want this being done going forward. i am sorry for the confusion

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Coppell, TX
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service OK, nothing outstanding
Took car in for first oil change and told them to check everything because going on a trip.
Oil cap was put on loosely and therefore I had an oil leak. Spent a day of vacation taking
it to a dealership in the area where I was just to find out cap was loose. But they were
very very attentive at the Aurora, CO dealership...took me in ASAP, found the problem
and capped off my oil at no charge. I am hoping that the Eckert Hyundai will do a better
job net time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/12/2019 06:47 AM

Ms. Malzahn,

  I am truly sorry this happened, when you return on you next visit i will take care of your service needs. It is not our intention at all for you to have a bad experience. I am so sorry.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
9/9 Oil Change
Fast, friendly and efficient
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/12/2019 08:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
NM
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Nelson M.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Eckert Hyundai always does a great service on my 2013 Hyundai Sonata. I haven't had any issues with them in the two years I have been servicing my sonata there.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2019 06:50 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Carrollton, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always get great service at Eckert.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/04/2019 06:17 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
RK
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Robert K.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick efficient response.
My need this time was fairly small, but the service team was prompt, efficient, and courteous. They started on it when I arrived and had quickly finished the job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/03/2019 03:28 PM

Thank you Mr. Krause

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MP
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Martha P.
Sanger, TX
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
My Accent's battery went dead on a Monday morning. I got it 'jumped" and went straight to Eckert's for a new battery. Within an hour they had me back on the road. Thank you SO MUCH!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/03/2019 09:45 AM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
NB
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Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service supervisor
Don the service supervisor was great
Can't say much about the first person I talk to
It was my 3rd visit due to a recall. Billy was making very difficult and stressful. Veh broke down for the second time after recall. Then I spoke with don
All ended well thanks to don
Hopefully will not have anymore problem s
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/31/2019 09:01 AM

Thank you for the gracious comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Below average
Bad experience
Not Recommended
Employees worked with
BP
BILLY POPE
DG
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David G.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
easy, convenient, and great service!
they got my car in and out very fast. once I talked to them on the phone, everything was set and they took care of the problem easy, breezy.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/31/2019 09:02 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PB
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Pablo B.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
Excellent costumer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 11:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
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