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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service excellent
Customer service excellent.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/29/2019 05:18 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
TA
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Tina A.
Flower Mound, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Almost got it right
My first oil change appointment that was made about a month ahead of time, included telling them that I also needed the tinting redone on the front passenger window because it was coming off. When I took the car in for the appointment, I had four things on the list for them to do and advised the person that checked me in. I was in the waiting room for about 5 minutes when I was advised that the person that does the window tinting was not available that day and they would need to put me in a loaner car. This was a Friday, and the tinting person was not available until Monday, so I had the loaner car for the whole weekend. It worked out OK, but I was disappointed that something I had told them about a month earlier when I made the appointment was not accommodated for on the day I was coming in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2019 03:41 PM

Tina, 
Thank you for the great survey. 
If you get a chance give me a call, i can explain what happened.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RO
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Rigoberto O.
Frisco, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service As Always
Excellent Service and Very Friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2019 06:25 AM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
OM
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Omar M.
Aubrey, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
Can't say enough about how happy I was with the level of professionalism and friendly hospitality I experienced from the time I was greeted to the moment I left.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/24/2019 09:36 AM

Thank you for the great survey Omar

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
MW
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Mike W.
Glen Rose, TX
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
TPMS repair
Made appointment and repair was made on time and under warrenty.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 03:02 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DG
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Don G.
Keller, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Replace steering coupling
The service done did solve the steering clunking problem but in do doing my steering wheel is now off center when i am running straight ahead.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:54 PM

Thank you, for the great survey, the vehicle may need an alignment now that everything is new in steering now, if it was aligned somewhere previously.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JB
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Jeffrey B.
Denton, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do a good job!
They do good work in a timely manner. Great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/20/2019 10:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
ZF
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Zane F.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
Thank you to Billy (technician) and Don (service manager) for your outstanding service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:16 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
HH
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Harriet H.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I’ve used the service department here since I purchased my Santa Fe. The staff are friendly and very good at explaining what needs to be repaired or added to the regular service visits.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:15 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
HH
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Howard H.
Lake Dallas, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Service is expert. People are friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
BN
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Barbara N.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
Not one of my best visits.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/09/2019 05:09 AM

I am so sorry, we are working on growing our staff. It will be better by your next visit. Please bring this in i will comp your next oil change. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DJ
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David J.
Hickory Creek, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Hyundai - Excellent Service
I took my 2018 Sonata in for routine maintenance. As usual, the service department personnel were professional and performed quality work. It's a shame so many people opt to take their vehicles to independent garages when this dealer not only provides quality at a very competitive price.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2019 04:18 PM

Thank you Mr. Jones

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MW
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Max W.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
tha people
so good
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2019 05:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SS
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Sonja S.
Aubrey, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
11-26-18 Review
No Comment
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/26/2018 10:52 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
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David H.
Denton, TX
2008 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and care except for the grease stain on the seat the service tech made
Only thing I would recommend is that you put paper seat and feet covers in the drivers seat to guard against grease stains on the floor matts or seat. I did return the car to the dealer and had them remove the grease stain on the seat ... they did but it should have been prevented.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/20/2018 08:28 AM

You are not wrong and i apologize Mr. Hibbard.
We look forward to serving you for your future needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
as always I was very well taken care of . Whenever I go if I have an appointment or nor they are always very helpful and get the job done in a timely way.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/13/2018 11:59 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
PS
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Pat S.
Denton, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly service.
Greeted quickly when I arrived, explained exact cost, work completed shortly and completely.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2018 04:31 PM

Thank you so very much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Thanks Guys
They are the best!
Recommended
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Thanks Guys
They are the best!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
Category: Service
Thanks Guys
i will give five stars when they make my payments
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018 03:15 PM

Sorry cant do that.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JR
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Jarrod R.
Flower Mound, TX
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Problems solved
I had some minor issues with the service that was performed on my vehicle, once I notify management the issues were resolved quickly.
Recommended
Employees worked with
BP
BILLY POPE
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