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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

TH
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Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Super
Friendly and quality work
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2018 01:26 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Trophy Club, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckerd Service
The service was excellent and timely.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2018 06:24 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
YB
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Yolanda B.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
First oil change with my new Santa Fe
The oil change was good, but I would have liked for the tire pressure to be checked and all fluids topped off.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/11/2018 07:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SS
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Sergio S.
Frisco, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service and Friendly People
The service was great for the oil change and tire rotation. The only problem I had was with the complementary wash. I had to wait 1.5 hours to get my car from the wash. However, they made it right and rewarded me for my patience.
I will be coming back, but next time I will cal ahead to make sure my car is ready to pick up including the wash.
Thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2018 08:38 AM

I apologize, we do hand wash cars and we definitely should have informed you of any and all delays.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I thought the employees were friendly and knowledgeable.
The service I received was great! All the employees I dealt with seemed very knowledgeable about the service my SUV required. I had heard from others Eckert Hyundai was a friendly dealership.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2018 05:18 AM

Thank you for the five-star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
ML
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Mark L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Comments
Outstanding Service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/12/2018 12:03 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SE
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Susan E.
Denton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2018 09:02 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MW
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Maria W.
Highland Village, TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accessories
Parts and cashier were very nice and helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2018 09:00 AM

Ms. Wilson,

  I am sorry we failed to please you on your last visit.
Please let me know what we can do to make things better in the future. In Hyundai eyes, anything less than a 5-star review with Hyundai is a failing grade.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JI
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Jackie I.
Sanger, TX
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My review
I like having my car serviced by the authorized Hyundai dealer.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2018 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Corinth, TX
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Xxx
Xxx
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/21/2018 05:52 AM

Thank you for the excellent survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
KJ
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Kent J.
Flower Mound, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Impressive service
Outstanding service department — honst and above board. Superb knowledge and responsive to customer concerns.

Can’t say it more plainly—.thrse guys are men of their word and honest.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/20/2018 03:48 PM

Thank you, Kent 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and Friendly
Drove in on a Saturday for an oil change and a fix on some body trim. I was quickly accommodated even though I didn't have an appointment. The service was completed quicker than promised and I was invoiced correctly. Will return!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/13/2018 03:16 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JJ
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Jonathan J.
Aubrey, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick and painless
Went in for some work due to a recall and my vehicle was done in an hour! Quick and painless.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/13/2018 06:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MA
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Mark A.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient Service
I don't bother getting a ride. If I make an appointment for one of their early spots, they have my oil change and tire rotation done in about half an hour. Staff is nice. Price is reasonable. And I like them having all my service records in case anything ever goes wrong. Recommended.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2018 04:06 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
LM
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Larry M.
Sioux Rapids, IA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
yes
Great dealership
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2018 05:12 AM

Thak you for the great review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
JA
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Jose A.
Lewisville, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Came in for an oil change and noise on my right front tire that no one could determine the cause...they fixed it!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/24/2018 05:40 AM

Thank you for the great 5-star review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
LW
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Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer
Eckert Hyundai is the most fabulous place with which to do business.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/12/2018 04:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service on new vehicle
Very pleased with the standard service for my new Santa Fe Sport.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/08/2018 09:53 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
MW
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Mary W.
Denton, TX
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service update
Poor communication with changes from software update
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2017 12:30 PM

Ms. Winborn,

  I apologize for the lack of communication ma'am, I am a bit confused. The update we did on your vehicle is as follows.

TSB 17-01-008
Some 2011-2013MY Elantra, 2013MY Elantra GT, and 2013MY Elantra Coupe vehicles may exhibit
an issue with Nitrogen Oxides (NOx) emission exceeding the standards under certain specific
conditions.

This condition should do the opposite and make the vehicle use less fuel thus emitting less smoke.

Please call me at your leisure

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
GD
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Gary D.
Flower Mound, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New to the Hyundai brand and impressed with service.
My first service exoerience at this dealership was very positive and I appreciated the attention to detail provided by Billy, my service rep.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/01/2017 02:47 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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