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SureCritic / Hyundai Dealer / Eckert Hyundai / DAVID SHIPLETT
DS

DAVID SHIPLETT

Eckert Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 reviews)
73

Reviews of DAVID SHIPLETT

DC
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Douglas C.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
They replaced my motor in less time than estimated.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/31/2016 11:57 AM

Thank you Mr. Cook

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
LM
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Lisa M.
Ruidoso, NM
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff. My family has bought several cars from this dealership.
Because they take care of business.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/25/2016 08:18 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Keller, TX
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
We love the staff.
We would absolutely recommend this business to a friend.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/25/2016 05:49 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SH
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Sammie H.
Whitesboro, TX
2013 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor customer service
Refer to the other shit I already told you.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/22/2016 06:16 AM

Mr. Zach Hughes,

 First i would like to apologize for the confusion on your visit.
When you arrived at the dealer on 7-15-16, We diagnosed that you needed a window regulator and motor in the drivers door and scheduled an appointment for 7-25-16 at 2:30
PM to install those parts. I believe we also repaired the a/c control head on your previous visit on 7-15-16. I also am sorry about the oil change and will be more than happy to give you a complimentary oil change for future use. It is our goal to try and complete your requests on one visit but on occasion(s) we have to order parts.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service EVERY time!
As always, I received great friendly service. Highly recommend the dealer and the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2016 03:57 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
SI
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Samuel I.
Lewisville, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Considerate and proactive
Delivered on time and took care of warranty issues without being asked. Answered all my questions and got me out when they said they would.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/27/2016 05:23 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
LH
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Lee H.
Flower Mound, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
easy to set appt and get work done
warranty item fixed properly, received a loaner car during the day. The thing that would have made it SUPER would have been a complimentary car wash.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2016 08:18 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
TF
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Tina F.
Prosper, TX
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/12/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
promised 45 min took 1 hour 15 min
oil change and tire rotation, not rocket science.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2016 08:23 AM

Ms. Fedor,
First of let me say on behalf of Eckert Hyundai we apologize for the time constraint.
I can assure you that is not our intentions, our job is to look out for your car, so you don't have too. The advisor should have keep you informed if additional time was required. Please see me on your next visit and i will comp your oil change.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SR
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Shonda R.
Carrollton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Professionalism - very friendly
Eckert Hyundai service department provided great customer care. I had an appointment, and when I arrived I was greeted immediately. They ran the diagnostic testing while I waited. They explained everything to me, and had to order a part. I scheduled an appointment when the part came in. When I arrived the second time, they greeted me by name. They had the part replaced in less than hour. Everyone I spoke to in the service department was friendly, and professional. Great Service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2016 07:43 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
DT
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David T.
Denton, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Kind people and great service
This is the best dealership in DFW!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2016 05:01 AM

Thank You David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Shady Shores, TX
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick oil change
I would always have to wait an hour while they did the oil change on my car. This time it took less than 30 minutes. I don't know what changed but I like it.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2016 05:22 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
FV
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FELICIA/JOE V.
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service & Friendly People
I have always received friendly, courteous, and quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/10/2016 04:47 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
LC
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LUCY C.
Frisco, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
Staff are always friendly and courteous. They work efficiently as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/02/2015 09:18 AM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
RM
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RICHARD M.
Aubrey, TX
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service but didn't fix problem
Unfortunately I will have to take off work to show them my seat still pops when going over swells in the road.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/16/2015 07:06 AM


Please bring it in sir, be more than happy to look at it.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
RK
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ROBERT K.
Argyle, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, convenient, professional
All of my experiences with Eckert Hyundai have been good. Very pleased.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/09/2015 07:28 AM

Thank you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
FC
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FRANK C.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Vast improvement
From April 2012 to July 2014, my experiences were terrible. They seemed not very knowledgeable and didn't get the work done. This time (a year later) the experience was excellent. I suspect it is due to a new service manager (Don Wheeler). Everything was done well, quickly, and pleasantly. A wonderful change, so that I can now (and this is a change) recommend Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/02/2015 04:04 PM

Mr. Connor,

  I thank you for allowing us to redem ourselfs. It is great customers who make it all worth it and you sir are one of them. I thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
Verified Customer
Aubrey, TX
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service. Great people.
In as scheduled and out on time. Nice comfortable waiting area as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/20/2015 03:47 PM

Thank you, we appreciate your business.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
RN
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RB N.
Aubrey, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
very prompt
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/13/2015 11:43 AM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
GB
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GEORGE B.
Lewisville, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sales and Service
After 6 cars purchased at Eckert I would not go anywhere else. Sales and Service staffs are excellent. No pressure....friendly and extremely knowledgeable about their products.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2015 08:08 AM


Thank You

We appreciate your kindness.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They treat you like your part of the family. Down home southern hospitality
Great dealership. Hyundai should us this one as a model store.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/27/2015 11:17 AM


Thank You, your a great customer.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DS
DAVID SHIPLETT
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