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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
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JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

KT
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Kraig T.
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Above and Beyond
I took my 2019 Santa Fe sport turbo into Eckert Hyundai for a shifting problem. I'd bought the car new a year ago and lately noticed the issue which if it were a standard transmission, felt like popping the clutch, strange for an automatic. Service Manager Don Wheeler wasted no time in helping me, trying first to fix the issue via the software. When this didn't remedy the situation, he determined that replacement of the transmission was in order. Don had service tech Jacob take the ball from there. While it took a little longer than originally anticipated once the replacement transmission arrived (other parts were needed and on backorder), the car now shifts as smoothly and unnoticeably as the Kona loaner I was given. Thanks again guys for resolving this issue!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 02:21 PM

Kraig, 

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
HH
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Harriet H.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service department
My oil change, wipers were changed without a problem. I also had my state inspection done as well. What a great help to get these things done and So close to home for me..
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 05:36 AM

Ms. Hillman,

 Thank you, for giving us the opportunity to help with your service needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Job and Super Fast!
Was driving home Monday and my engine made a weird noise and the check engine light came on. Made an appoint and my wife brought it in first thing in the morning. The wiring harness for the engine had a defect or recall...something along those lines. It needed to be replaced. I saw similar instances online and some people said 37 days later their car was still in the shop. Not here. My wife was there for an hour and a half and it was done! Car isn't having any issues and I'd again, thanks for the help Eckert! Appreciate the great job and quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2020 07:56 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customer Verified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customer Verified Customer
Category: Service
I am so sorry
You guys are the Best Period.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2020
Service Type: Maintenance
Category: Service
They took good care of my car.
Thank you for your help
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/14/2020 11:51 AM

What happened Ma'am? I thoght all went well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
BM
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Bonnie M.
Denton, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Personal Service
Don, Billy, and the whole service staff at Eckert Hyundai are wonderful! They a friendly, personable, and knowledgeable.
I appreciate their help and expertise.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2020 05:12 AM

Thank you for the great survey ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
SL
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Stacey L.
Corinth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Y’all always do a great job. Thanks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2020 06:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Eckert always does a great job. Very quick to get you in and out when you make appointments.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/26/2019 11:51 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NB
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Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Prompt, curtious,friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/19/2019 12:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
LC
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Laurie C.
Oak Point, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Genuinely cared of my issue
This was a defect of the 2016 Tucson, I had brought it in 3 times & it couldn’t be corrected, so Hyundai put a new transmission in, so far so good.
Thank you Eckert Hyundai!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2019 02:55 PM

Thank you for your patience through this issue, so happy it is resolved.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DZ
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Daniel Z.
Aubrey, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Change
Fantastic service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/06/2019 06:40 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The service is great, I just hated to see Jimmy leave.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/11/2019 08:42 AM

Thank you for the great survey sir.

We as well arent happy Jimmy left as well

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
DO
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Dee O.
Justin, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy
No real wait - was easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:43 PM

Thank you so much for the business and the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Job and Super Fast!
Came in for my normal oil change for both of our cars. Super fast! 9am appointment on a Saturday and I was there maybe 30 mins at most. Great job again everyone...keep it up!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2019 04:42 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CD
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Celiza D.
Arlington, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Exemplary and Honest Service at Eckert Hyundai
Even though I live now in Trophy Club, which is over 20 miles away from Eckert Hyundai, I always come back to this dealership for major services and maintenance. Sometimes I called the service department and they offered me expert advice at no cost via the phone. For example, I had my car's battery changed in Walmart, but somehow the wire became loose. My car would not start and when I opened the hood and slammed it closed, my car would start again. I told the Eckert service staff the symptom and he told me to go back to Walmart and tell them to tighten the wire. Walmart tightened the wire for free and my car started without issues since then. This kind of support from Eckert made me and my family one of the long lasting customers of Eckert and Hyundai in general. Eckert is the best dealership for Hundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:08 AM

Thank you very much for the oustand review, i will pass this along to my staff.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Krum, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
They always do a great job
See title
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2019 02:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
TL
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Tommy L.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Feedback
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:24 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Could be better
Non at this moment
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:18 AM

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:13 PM

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Service
Fast and reliable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NM
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Nelson M.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Eckert Hyundai always does a great service on my 2013 Hyundai Sonata. I haven't had any issues with them in the two years I have been servicing my sonata there.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2019 06:50 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
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