JC

JAIME CHEVEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

SK
gravatar
Stephanie K.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
5 Star Dealership
Eckert is always a pleasure to deal with. The staff is professional and extremely courteous. Short wait time for scheduled appointments.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/08/2018 03:41 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SJ
gravatar
Shirley J.
Lewisville, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional Service
Don and Jimmy went out of their way to get my problem resolved. It's the best service I have had at a car dealership in years.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/05/2018 09:04 AM

Thank you Ms. James

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JL
gravatar
John L.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Simply the peolpe
Came in unannounced to fix a problem with my son's car I just bought. Wipers not working and it was pouring!
In and out on a sat. morning in 90 minutes.
Thanks john
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/18/2018 09:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

TW
gravatar
Thomas W.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service at a fair price and kind people!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/13/2018 11:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

PS
gravatar
Pat S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly service.
Greeted quickly when I arrived, explained exact cost, work completed shortly and completely.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2018 04:31 PM

Thank you so very much.

Don Wheeler
Fixed Operation Manager
940-243-6208

RL
gravatar
Regina L.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I requested them to wash my car also, since we had just came back from Branson, Missouri and the car was filthy.
I was told “no problem” and they did a wonderful job. Thank you!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/09/2018 04:30 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

SB
gravatar
Stephanie B.
Denton, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I was in and out in less than an hour for an oil change and tire rotation.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/02/2018 02:12 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JS
gravatar
John S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I have always had Great Service at Eckert Hyundai. The Service Team is always friendly and efficient.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2018 05:53 AM

Thank you so much sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Krum, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Thanks Guys
They are the best!
Recommended

Verified Customer
Krum, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
verified customer Verified Customer
Category: Service
Thanks Guys
They are the best!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
Category: Service
Thanks Guys
i will give five stars when they make my payments
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018 03:15 PM

Sorry cant do that.

Don Wheeler
Fixed Operation Manager
940-243-6208

EN
gravatar
Emily N.
Denton, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service personnel are very friendly.
I am very satisfied with the service department.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2018 09:12 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DM
gravatar
Darrel M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Its the people that make this dealership a great place to do business from purchase to service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/14/2018 07:28 AM

Thank you for the great compliment, i will pass it along.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CH
gravatar
Carolyn H.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professionalism
Booked a service appointment & was on time, service representative listened to concerns, let me know on status. Three staff members were professional & courteous. Exceptional service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2018 10:09 AM

Thank you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208

PB
gravatar
Paul B.
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Number 1 service
I wouldn’t think about going any where else. Fast courteous service. I didn’t buy my Hyundai from here but will for any future Hyundai’s I may purchase. Will alway have service done here regardless. Keep up the excellent work.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/27/2018 06:35 AM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Infomative feedback, helpful and courteous
Always courteous employees and good service as I usually show up without an appointment. I especially like Jimmy who is very helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/13/2018 11:22 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RS
gravatar
Richard S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good dealership.
I can always count on Eckert Hyundai to solve my issues with my three Sonatas. Keep up the good work.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/13/2018 05:40 AM

Mr. Sims,

It is always a pleasure to assist you sir.
Thank you very much for the kind words.

Don Wheeler
Fixed Operation Manager
940-243-6208

MM
gravatar
Marti M.
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair Service
I believe I get reliable service for my Hyundai at a fair price. Scheduling service is easy and I appreciate the reminders.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2018 04:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly prompt service
Came in earlier than my appointment for an oil change. That got me right in and finished up before my scheduled appointment time
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2018 07:26 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Flower Mound, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good communication from
Service advisor
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2018 08:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Every time I have gone there, all the employees in the Service Department are very friendly. They get you in and out of the service department very quickly. Best service department I have ever used!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/03/2018 05:18 AM

Don Wheeler
Fixed Operation Manager
940-243-6208
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.