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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

PG
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Pedro G.
Flower Mound, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
verified customerVerified Customer
Category: Service
You can ALWAYS make up for past mistakes.
Eckert Hyundai has done everything they could to apologize and make up for their prior mistake. That is what you should expect from an "OUTSTANDING" business
Recommended
Employees worked with
JC
JAIME CHEVEZ
PG
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Pedro G.
Flower Mound, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
verified customerVerified Customer
Category: Service
You can ALWAYS make up for past mistakes.
Eckert Hyundai has done everything they could to apologize and make up for their prior mistake. That is what you should expect from an "OUTSTANDING" business
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2018
Service Type: Repair
Category: Service
Bad experience for the FIRST TIME...
Did not keep promise to complete repair within 1.5 hrs.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/18/2018 07:55 AM

Mr. Gonzalez,

    I want to apologize, i will get with jimmy and find out what took so long and why. That is not our practice, nor something i will accept. I would like to offer you a free Oil change and rotate on your next visit. I also know that wont give you your time back. We have had a great relationship with you and everyone of us knows who you are and your vehicle. Again i apologize sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/20/2018 07:23 AM

Thank you, Mr. Gonzalez
You and your wife are the best, we look forward to serving all your automotive needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Frisco, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Attention and explanations from the staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2018 10:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Customer Service ever
The facility is always clean and everyone is always so friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/07/2018 08:28 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
ML
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Mark L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/06/2018 01:59 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
DJ
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Danielle J.
Lewisville, TX
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliest Staff ever!!
Someone had brought in homemade cookies and I was offered one. Best cookie ever!! Service here is always speedy and exceptional.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/04/2018 12:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
LW
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Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
Excellent customer service as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/30/2018 05:58 AM

Thank you, i am happy you love your new car.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MM
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Michelle M.
Denton, TX
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long
Friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2018 06:19 AM

Ms. Membrez, 

  Please feel free to come by at any time, i would definitely like to look and see if there is a leak or if my technician just missed the concern. i will have my team wash and vacuum your car for free at this time for your inconvenience. if you would like to wait until your next oil change i will comp that as well. It is not our practice to leave things half done and i apologize. That should not happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CH
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Carolyn H.
Little Elm, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional & Courteous Staff
Friendly staff, on time for scheduled appointment, thorough explanation of service provided & accurate billing.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/23/2018 04:25 PM

Thank you, very kind words.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JH
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Jonathan H.
Denton, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simple and quick service
Overall very good. The only thing that the previous Hyundai dealer offered that was missing here was a free car wash with every service but Eckert is a little less expensive.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/11/2018 10:24 AM

Thank youDon WheelerFixed Operation Manager940-243-6208

Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
FC
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Francine C.
Frisco, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super
Super Great Job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/11/2018 10:23 AM

Thank youDon WheelerFixed Operation Manager940-243-6208

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
Verified Customer
Corinth, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff
Don in service always helpful when I come in
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/04/2018 12:29 PM

Thanks, Pat

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
AB
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Aimee B.
Cross Roads, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly and fast
All staff were very friendly and helpful. Service was done promptly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/04/2018 10:21 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RO
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Rigoberto O.
Celina, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service As Always
Excellent Service As Always. Friendly Staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/01/2018 01:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great employees and a great car
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/27/2018 07:02 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
DR
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Daniel/Mallory R.
Denton, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent great service
Eckert Hyundai delivers great service every time we come in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2018 01:34 PM

Thank you for the 5-star review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Trophy Club, TX
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
The work efficient and accurate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2018 06:24 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient & Easy
Called ahead to sched appt for a small repair when driving through. they were ready for me, efficient, friendly and reasonable priced. Pleasant experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/13/2018 10:22 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
PG
gravatar
Pedro G.
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People like Jimmy make the service "BETTER."
Jimmy really takes an interest in you as soon as he sees you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/11/2018 07:34 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2006 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department Communication
Go an email about a recall, set up an appointment for said recall yet the service team was unaware of why we were there even though we expressed it clearly in the comments. On top of that they did not have the parts necessary to fix the recall issue and told us they would call back once they did and at that point we could set up an appointment. They called after they promised they would, but were able to fix what they needed to.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2018 11:59 AM

Mr. Celis,

  I apologize for your inconvenience, unfortunately, those parts sometimes are not made available they are ordered by vehicle if needed. This is not your problem and i understand that. We will try to do better on the next visit. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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