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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

YS
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Yvonne S.
Burleson, TX
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
The only reason I cannot give a 5 star is their car wash needs to be improved. It bent my custom license plate cover and they did not notify me or try to fix or offer reimbursement. Had they done just one of those things I would be completely satisfied.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 09:05 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JT
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John T.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
No pressure service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 09:05 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service department. Very friendly and competent.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/30/2020 03:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Denton, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service!
Great atmosphere!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/28/2020 12:11 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
LL
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Linda L.
Fort Worth, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service --Bad Navigation Systems
I like the service department. They have been great . . . except for (in my old car) when my phone would not work with the Navigation System (from day 1). They could not fix that. I pushed all the way up, and was told that some phones just do not work. Blah. Blah. Blah. Their System was Bad! Thing is, I really liked my car, except for that one really annoying thing. So I spent thousands of dollars to purchase a new Hyundai that I love. Yeah, I spent thousands of dollars for a Navigation System (that works) in the same car that I had previously. Stupid, right? So now, every time I go to the service department I feel Stupid. What can Hyundai do to improve? They can give me a rebate on the cost of the Navigation System.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/23/2020 07:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SL
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Sheila L.
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Great service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/20/2020 09:30 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TW
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Timothy W.
Mansfield, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding!
Mary Is my Service Manager. I have been there 3 times and she has been awesome all 3 times. She is very attentive to details and sensitive to the time it takes to get the service completed and you on your way. Highly recommend.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/20/2020 09:30 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service _ Mary C
Mary was very helpful and prompt on getting us taken care of.
Recommended
Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Mary in service department is so nice and knowledge about cars. She takes her time and asks you questions and listens to you and your questions. Car is finished in less time then they thought, what a plus.
ble
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/13/2020 07:19 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, but stop with the emails
The actual service was great. The staff were very friendly and I had no complaints. However, the excessive amount of emails that now fill my inbox since the service and even a text requesting i fill out this survey is somewhat irksome. Reviews should come from honest customers who felt the need to provide feedback, be it good or bad, and customers such as myself shouldn't feel harassed into submitting a survey.
Recommended
Employees worked with
MC
Mary A Carter
JJ
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Joseph J.
Joshua, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Staff is great, Angie is really cool, always forget the finance guys name for some reason but he’s really smart, knows the business and always helps anyway he can.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/07/2020 07:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MF
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Mary F.
Burleson, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
Mary is my service writer, feel like she is my friend not a business associate. She is always kind and very knowledgeable about my car
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/06/2020 07:36 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TH
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Thomas H.
Fort Worth, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Go me in and out quickly.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 01:16 PM

Good Aftrenoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
BD
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Brian D.
Fort Worth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
I dealt with Mary at the service center and she was very knowledgeable and helpful with my multiple recalls and other issues. She helped me get my car checked out and fixed up with no costs.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 11:32 AM

Good Aftrenoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RD
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Ray D.
Burleson, TX
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor service
Poor communication. Having to return vehicle more than once to get repairs completed that was overlooked at the time of repairs.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 01:29 PM

I apologize for the way this was handled.  We will speak with the advisor and technician. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mary is great service provider.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 07:56 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
MARY THE SERVICE MANAGER
If she leaves I will look for service of my new Ioniq somewhere else
Very knowledge, willing to listen. A problem solver. Quality and dedicated employee
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 07:55 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
AN
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Angel N.
Mansfield, TX
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary Carter at Hiley Hyundai of Burleson - one of the best service manager in 40 years
Mary Carter was the reason I decided to stay with Hiley Hyundai of Burleson. Mary's customer service skills and professionalism are second to none. I supervise a 15 agents team in a call center. I've listen to hundreds of calls, received hundreds of hours in training, and read more than a 100 books in customer service, leadership and business administration. I'm confident that Mary Carter is the definition of World Class Customer Service. She Truly Inspire Me! Thank you! Mary!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/30/2019 03:32 PM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
NC
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Nena C.
Cleburne, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The workers in the service department were so friendly...
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/30/2019 07:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DB
gravatar
Dawn B.
Burleson, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff
Very nice and knowledgeable staff. Service was going to take longer than I expected and they had a driver take me home.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/26/2019 11:43 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
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