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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

RH
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Richard H.
Burleson, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Excellent service every time
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/07/2016 12:53 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

 

Employees worked with
MC
Mary A Carter
CV
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Christian V.
Alvarado, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness and courtesy
It was refreshing to take my car in for repairs and get met with smilingly, friendly people who care.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/07/2016 01:02 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

 

Employees worked with
MC
Mary A Carter
GC
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Gary C.
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
7500 mile check
Nice people clean always enjoy talking to my sales guy Kyle. He's one of best sales persons I have every done business with.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/07/2016 01:03 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

 

Employees worked with
MC
Mary A Carter
AH
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Ann H.
Azle, TX
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly
great job
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 11/07/2016 01:04 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

 

Employees worked with
MC
Mary A Carter
RP
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Robert P.
Fort Worth, TX
2014 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car service
drive in without appointment and get get good and quick service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/22/2016 01:52 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
SS
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Scottshirley S.
Joshua, TX
2014 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Close to home
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/22/2016 01:51 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I apologize that you felt the service advisor and technician's actions were directed towards you, but I don't believe that was the case.  However, I never want our clients to perceive we don't believe them.  I've spoken to both the advisor and technician about their professionalism in the presence of our clients.  I'm glad to hear that your pick up experience was much better. 

We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
RF
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Ronald F.
Duncanville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are friendly and helpful. Delightful to do business with.
Yes definitely. Outstanding service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/22/2016 01:54 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
EF
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EUGENE F.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
Great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/17/2016 05:35 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
HH
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Harley H.
Alvarado, TX
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Mediocre
Went in for oil change and was told I would get a wash and a vacuum. Neither of those happened even after I left it overnight for these services.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/22/2016 01:46 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I apologize that we did not provide you with the complimentary wash and vacuum.  I can only assume it was missed due to the rain.  I assure you, that we make every effort to provide a complimentary wash and vacuum weather permitting.  We would be happy to wash and vacuum your vehicle at any time.  Simply stop by during normal business hours Monday thru Saturday and we will take care of you.  When you come in, please ask for JD so I can have the opportunity of meeting you.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
EH
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Eric H.
Burleson, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent customer service friendly staff clean facility what is supposed to be done to your car is done in a timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/14/2016 05:53 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
MM
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Mirhet M.
Fort Worth, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Service was super fast .
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/14/2016 05:56 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
AS
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ANNETTE S.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Already mentioned on first page
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 10/11/2016 05:38 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Employees worked with
MC
Mary A Carter
MM
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Marsha M.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Waited to long for loaner car
Need more help
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/23/2016 03:15 PM

We would like to thank you for taking the time to give us a review. I apologize it took long for a loaner vehicle, we will follow with you by phone in the next few days. In the meantime, please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LJ
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Laura J.
Cleburne, TX
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai Burleson Is Still Good
I gave 5 stars because I didn't want them to fire anyone. The prices are average (a bit high). My service advisors -- men AND women -- have always been nice to me at this location.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/15/2016 10:10 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
VO
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Victoria O.
Crowley, TX
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Excellent
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/09/2016 09:08 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
DH
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Dwaine H.
Joshua, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very informative and carrying
Thank you
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/06/2016 01:10 PM

We would like to thank you for taking the time to give us a review. If I could be of any assistance, please do not hesitate to call me.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
TO
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THOMAS O.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
this is confusing I don't know what you want.
Your service staff give me the feeling that they care about my car's safety and reliability .
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/02/2016 06:20 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I can be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Employees worked with
MC
Mary A Carter
CL
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Charlene L.
Sherwood, AR
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The staff takes pride in meeting the customer's expectations.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/31/2016 05:55 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
MM
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MOLLY M.
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Be cautious about purchasing a new Tucson
they have a known transmission problem that kept my 4 month old vehicle in the shop for 31 consecutive days! Yet Hyundai and the dealers continue to sell the vehicles....maybe the are thinking it will fix itself? This is not an honest or trustworthy company.
Not Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 09/01/2016 04:09 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sad to hear you are still experiencing problem with the shifting, I will follow up with by phone. 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2012 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Part needed for a/c repair was not in stock, but came in within a day. Quick repair once in. Appreciate the multi-point inspection and having car cleaned as routine part of service with Hiley.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/27/2016 03:17 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
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