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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

Verified Customer
Joshua, TX
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Never use
Horrible service- customer satisfaction and prompt service is not priority!
Not Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/24/2016 03:51 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sorry to hear we did not provided the level of service you deserve. We will follow up with you by phone in the next few days.  Please do not hesitates to call me if I could be of any assistance.

 

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LB
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LYNDA B.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick as always
Always courteous. Cost about what I would pay at regular garage but I know it is hyundai approved
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/18/2016 09:02 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
GW
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G W.
Alvarado, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
Helpful service personnel. Nice clean car after they completed service.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/12/2016 06:30 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
LL
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Linda L.
Fort Worth, TX
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They make sure they understand what you want
excellent clarification, and work done
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/08/2016 09:46 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good job
All was done well in a reasonable time.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 08/08/2016 09:44 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JB
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Jayakumar B.
Fort Worth, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Good
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/30/2016 01:35 PM

We would like to thank you for taking the time to give us a review. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JY
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Joseph Y.
Arlington, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I loved it.
Great smiles, free car wash and vacuum. Employees were really kind and friendly.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/30/2016 01:33 PM

We would like to thank you for taking the time to give us a review. We appreciate your positive feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
FL
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Fran L.
Fort Worth, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Knowledgeable and customer care
Best Hyundai service we have dealt with
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/22/2016 06:53 AM

We would like to thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JS
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Jeff S.
Fort Worth, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
The staff have always been so helpful and friendly and will definitely consider Hiley when we are in the car buying mode again,
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/22/2016 06:50 AM

We would like to thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
ML
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Mark L.
Burleson, TX
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice people at Hiley - shuttle service very much appreciated
Someone needs to check scheduled services to make sure that when the customer arrives they have the parts necessary to do the job. If the parts are not in, do not wait until customer arrives to tell them, but call them and give them a chance to re-schedule.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/18/2016 11:15 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We apologize for the inconvenience. We have a new process in place that notify our parts department when an campaign appointment is made to make sure we have the parts needed available when you come in. Please do not hesitates to contact me if I can be of any assistance. Once again thank you.  

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
RD
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Regina D.
Burleson, TX
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Great attention to detail.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/14/2016 01:57 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.


Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
AH
gravatar
Ann H.
Azle, TX
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly
great job
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/13/2016 07:07 AM

We would like to Thank you for taking the time to give us a review. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
MR
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Michael R.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
They take care of what needs done and do not come up with inane stuff just to run up the bill.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/12/2016 03:24 PM

We would like to Thank you for taking the time to give us a review, your feedback is greatly appreciated. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
JA
gravatar
Jessica A.
Grandview, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Business
This is a great business. Family friendly and non pushy sales staff.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/09/2016 06:12 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
DK
gravatar
Donald K.
Fort Worth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
!:-D
:-$
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/08/2016 12:48 PM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
MB
gravatar
Michael B.
Dallas, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly & efficient service
I appreciated the friendly and efficient service which I recently received at Hiley Hyundai in Burleson, Texas.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/05/2016 07:37 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. Your feedback is greatly appreciated Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
KA
gravatar
Kerri A.
Cleburne, TX
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's average
They are very friendly and helpful but they are outrageously expensive on labor to change a cabin air filter that only takes 30 seconds.
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 07/02/2016 06:55 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. I am sorry to hear that you found the cabin filter price higher than what you expected to pay. We assure you our price are designed to be competitive and within guide. We will look into it and follow up with you by phone in the next few days.  

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
SB
gravatar
Stephen B.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
Always dependable!
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 06/30/2016 05:54 PM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to contact me if I can be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
MS
gravatar
Michael S.
Crowley, TX
2010 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Hiley
what does this mean?
Not Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 06/29/2016 05:13 PM

Thank you for taking the time to write a review. We are very sad to hear we did not provided you the level of service you deserved, we will look into it to make sure this will not happen in the future. I assure you customer satisfaction is our number one goal. We will contact you by phone in the next few days.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
Carlos F., Service Manager from Hiley Hyundai of Burleson responded on 06/28/2016 06:23 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com
Employees worked with
MC
Mary A Carter
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