Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

AW
gravatar
Anthony W.
Spanish Lake, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for the five stars and the completion of the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and good service.
Everyone in the service area is friendly and helpful. Never feel pressure to have additional work done.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Verified Customer
Edwardsville, IL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai St. Louis
Lamont was very friendly when I called to schedule our visit. He had our desired car gassed up and ready to test drive when we arrived. It was a very smooth transaction, including the trade in of our vehicle, and the financing of the new one. Everyone at the dealership was very pleasant and helpful.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Saint Charles, MO
2008 Hyundai Azera
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
verified customerVerified Customer
Category: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
Above and beyond all expectations
True professionals
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
Verified Customer
Saint Charles, MO
2008 Hyundai Azera
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2021
verified customerVerified Customer
Category: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Service Type: Maintenance
Category: Service
Dishonest
I have been a loyal Hyundai owner for 20 years (four vehicles) and Saint Charles Hyundai has serviced my cars for 17 years, most recently my 2008 Azera.

On the evening of May 11th, with ¼ tank remaining, I stopped for gas and found that the button on the driver side door that releases the tank door wasn’t working. I wasn’t able to fill up. I got a little panicky worrying about running out of gas and called St. Charles Hyundai. The service department was closed, and the woman answering the phone said that they were all booked up through the week. I told her my situation and she took my name and number for service to call me in the morning. She also suggested I just stop by the next day to see if they can at least open the fuel door so I can get gas.

I called the next day, explained my concern about running out of gas to Josh, the service manager, and he suggested I stop by so they can “look at it.” I drove right over and Tyler in service told me they could diagnose the problem and he could fit me in. He added that to diagnose is usually $146, but he would give me a “break” at $73. I paid the $73. I was still worried about running out of gas so I figured I had to. After an hour waiting, Tyler said that they diagnosed the problem and I need a new release button and it would cost $196 to repair. He would need to order the part. “$196 over and above the $73 I already paid?” Yes. I was not happy about paying nearly $300 to fix it, but what choice did I have?

Tyler then asked me to follow him to my car and he would show me how to open the door with the emergency release, which he did. I was dumbfounded. He knew I was completely unaware of the release. Why hadn’t he, or his manager, Josh, just told me about that in the first place?

I am disgusted by Saint Charles Motors' dishonesty, charging me $73 to diagnose a tiny, obviously non-working part, when they could have just told me about the emergency release and quoted me the $196 price on the repair, and let me decide what to do. Instead they just openly played me for a fool and took advantage of me. Evidently, a loyal 17-year customer means nothing to them.

That’s it. Never again. I will be looking for a new car within the next year and you can bet it won’t be a Hyundai or any vehicle from St. Charles Motors.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 05/19/2021 09:52 AM

Thank you again for the time on the phone today.  I am really upset with the way that we made you feel.  I am going to refund the money that you spent with us that day.  I work so hard on trying to make every customer feel like a part of our family and we have really failed you.  As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this.  I will continue to work every day to make each and every experience for each customer a 5 star experience.  I hope that at some point we will get the opportunity again to show you a 5 star experience.  Your satisfaction is important to us.  If you ever have any questions or need any help, please contact me directly.

thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
MG
gravatar
Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
verified customerVerified Customer
Category: Service
Oil Change
Everything went smoothly. No issues.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
MG
gravatar
Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
verified customerVerified Customer
Category: Service
Oil Change
Everything went smoothly. No issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/14/2021
Service Type: Maintenance
Category: Service
Engine Replacement Service
The work was done in a timely manner at no charge due to warranty. Time will tell how well it was done. I's assuming it was done correctly.

Communication was terrible
Recommended
JOSHUA H. from St. Charles Hyundai responded on 05/17/2021 07:09 AM

Thank you for your time and the conversation over the phone. Glad we could get it all figured out and appreciate you coming to St. Charles Hyundai for your service on your 2018 Hyundai Sonata! Thanks!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
GF
gravatar
Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent service by friendly personnel!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Verified Customer
O Fallon, MO
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
Easy maintenance
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Maryland Heights, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Saturday Service Appointments Are Fast!
This is the first time I had an oil change (not even mentioning the tire rotation) and was out in less than 90 minutes! In fact this took 28 minutes, fantastic! I ALWAYS have an appointment yet the waits before were longer than desired by far. If this is the service early on a Saturday morning (08:00 appointment, arrived roughly at 07:45) then I will continue to choose Saturday morning for the Elantra's needs. Thank you for FAST service! (An explanation of the service of the vehicle (what state/condition it is) would have been helpful)
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RC
gravatar
Roderick C.
O'Fallon, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The sales team and service team are very friendly and help find exactly what you are looking for and are willing to work with you!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
VP
gravatar
Vijay P.
Saint Louis, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the Best team
service person is really good and he explain me very clearly whats he is going do and whats the time line as well
im very much happy
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
BO
gravatar
Brian O.
O Fallon, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service as always
Tyler and Brad always work had to get me the best service deal. Always willing to explain what is involved in a repair and if and when it is needed. Highly recommend. I have three cars that go to this dealership.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JR
gravatar
Jorge R.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
The best car in my live and the best team in services !!
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Lemon
Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/30/2021 12:18 PM

I am really sorry to hear about your previous visits.  I have read through some of the notes and I am not sure specific on the details.  What I would like to let you know is regardless of how things were handled, I will help you get this resolved.  I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely.  I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help.  My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
SG
gravatar
Suntrup G.
O'Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EASY TO WORK WITH
GOOD PLACE
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JV
gravatar
Joseph V.
Warrenton, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Service with a smile everytime
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
HT
gravatar
Harris T.
O'Fallon, MO
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I find that the service department has always been above average with the way your treated and the way they handle your vehicle.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
Saint Charles, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
This is 3rd Hyundai I purchased from this dealer. Service has never been a problem.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.