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SureCritic / Hyundai Dealer / Eckert Hyundai / DAVID SHIPLETT
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DAVID SHIPLETT

Eckert Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 reviews)
73

Reviews of DAVID SHIPLETT

Verified Customer
Krum, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best car and best service
Eckert Hyundai has Excellent after market service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/20/2020 12:59 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MR
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Marcel R.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good as always!
Always taking a good care.
I trust them and they don't disappoint me!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2020 05:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
MM
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Martha M.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Promptness and politeness
My car was taken in and had an oil change and brakes done. I also had a few other issues to be checked out. After they received the parts for repairs it was swiftly done. The car drives like it used to.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/23/2020 11:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
DW
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Dennis W.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
The service people are always very helpful and pleasant.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2020 02:30 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
MV
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Marco V.
Cross Roads, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Sensor held up in Korea
Don and his team are amazing. They delivered a rental car and dropped my car off with gloves and proper social distancing guidelines. White glove experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/11/2020 06:37 AM

Thank you so much sir, you are amazing as well!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
BR
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Barbara R.
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service people are wonderful
I love how honest the service is...never pushing extra work to be done...actually giving me a choice of waiting on service that is not crucial at that time. Thank you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/08/2020 06:06 AM

Thank you for the great comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
A very pleasant service experience. On time, quick, great customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/11/2020 10:53 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
PL
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Paul L.
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2020 12:06 PM

Thank you paul

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JH
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Jay H.
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service continues
Eckert Hyundai is the ONLY place I trust to service my 2012 Tucson. They have consistently provided excellent, caring service since I purchased this SUV from them. I recommend them to everyone needing service for their Hyundai’s.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2020 03:26 PM

Thank you, very kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
VL
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Vanessa L.
Little Elm, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome experience
I just made Eckert my new dealership! Nice folks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2020 06:37 AM

Thank you fo the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/09/2020 03:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JL
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John L.
Denton, TX
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The STAFF
Always taken care of with confidence. Always exceed expections!
Since 2002 and 5 Hyundai's Congratulations to you all and a great 2020
John, Gina and family
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2020 05:50 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
DW
gravatar
David W.
Little Elm, TX
2015 Hyundai Sonata Hybrid
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing
No coment
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/15/2019 11:36 AM

Mr. Wentz,

  I am sorry you had a less than Favorable visit let me know what we need to do to earn a 5-star review Hyundai grades us that way anything less than 5 star in their eyes is a complete failure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
PL
gravatar
Penny L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Trunk rep
Thanks for getting me the next day after the part came in and the speedy service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2019 08:24 AM

Penny, 

 I apologize we did something wrong, what happened?
Hyundai grades us on 5 star ratings, so anything less than this is a failure. Please let me know how we could earn a 5 star from you we thought everything was great.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:11 PM

Ms Lombardi,

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
CH
gravatar
Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Santa
Great service and great people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/17/2019 06:17 AM

Thank you for the 5 star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
WR
gravatar
Wendy R.
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Need to improve.
I needed to bring my car in for warranty work. Took two trips and several days to repair leaving me without transportation to and from work.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:16 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Corinth, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
60 k mile service
The service provided was very good.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2019 04:09 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
The people who helped me were super nice and very welcoming. However, the recall was supposed to take 2 hours, then when I got there it was 3 hours and ended up 5 hours.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2019 12:34 PM

I am so sorry it took so long ma'am, please by all means see me on your next visit i would like to give you a complementary oil change for you troubles.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
MM
gravatar
Mark M.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience on my Sonata service!
Friendly and courteous staff who kept me informed during my repair process! Thank you very much Billy and ECKERT!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2019 11:02 AM

Thank you Mr. Mullens

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
RK
gravatar
Robert K.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick efficient response.
My need this time was fairly small, but the service team was prompt, efficient, and courteous. They started on it when I arrived and had quickly finished the job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/03/2019 03:28 PM

Thank you Mr. Krause

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
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