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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

GM
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Gilbert M.
Assonet, MA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Servicing was easy.
the process was very easy-- to schedule and service my car--and the agent was very professional--no hassles
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 10/08/2018 05:41 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Taunton, MA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great services
it has great employees the employees do it
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/28/2018 03:06 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
See below
Accommodating, good work, friendly and knowledgeable staff
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/26/2018 09:19 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AS
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August S.
Fall River, MA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service people are great
Never had a problem with anyone working there
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/26/2018 09:18 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KC
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Karen C.
Somerset, MA
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Jeff White is always friendly & pleasant, very knowledgable, Never have to wait long for my car to get serviced..He is a great asset to the Service Department
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/26/2018 09:17 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KC
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Kristin C.
Portsmouth, RI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Had a great experience
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/21/2018 03:10 PM

thank you for the 5 star review we appreciate the opportunity to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FA
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Filomena A.
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2018 05:37 AM

thank you for the five star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KB
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Keri B.
New Bedford, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2018 08:30 AM

thank you for the 5 star review we appreciate your business  

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DP
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David P.
Fall River, MA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good going
good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2018 08:30 AM

thank you for the 5 star review we appreciate your business  

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Victoria M.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as always
Had the pleasure of having Frank take care of my car again. As always, excellent service! He even pre-priced what my next service will cost which was very helpful. Will always return!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/14/2018 02:01 PM

thank you for the positive review and choosing empire hyundai for your service needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MB
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Michael B.
Somerset, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Frank went above and beyond
Frank was fantastic at explaining what happened with my brand new Hyundai’s battery. As long as Frank is at Empire, I wouldn’t go anywhere else for service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/13/2018 07:29 AM

thank you for the 5 star review and comments in regards to your experience 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CM
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Carmen M.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I say the service could be a little faster but overall everything is very well I'm very pleased with the service and my vehicle
Thank God for Hyundai family for helping me get into a vehicle that I truly love can't wait for my next one
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/11/2018 01:03 PM

thank you for the five star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Had another great experience with my service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/07/2018 12:42 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RJ
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Robert J.
North Dartmouth, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
Arrived at scheduled time, Service Dept. Rep (Francis Williamson) met me right away. Car was returned to me at the estimated completion time. No complaints from this customer!!!!
Overall a great experience.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/07/2018 12:42 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PF
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Patricia F.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled service
My car is a lease so I tried to keep scheduled services. The staff at Hyundai has given me excellent service. I went in early for my appointment and with a smile they took me and didn't make me wait. I received a courtesy call when a part had to be added to the maintenance.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/04/2018 03:07 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AH
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Andre H.
Johnston, RI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Was welcomed at the service desk. They took Care of my oil change and answered some other issues in a short amount of time. Very personable.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/04/2018 03:03 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CS
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Cynthia S.
Tiverton, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/04/2018 03:01 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KD
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Keith D.
Dighton, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Services
The service department is extremely customer friendly. It makes the chore of getting your car serviced an enjoyable one.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/27/2018 01:20 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
South Dartmouth, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional
Great service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/27/2018 01:19 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Complete Service
Service was begun on time, and finished quickly. No one tried to sell me anything I didn't need.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/27/2018 01:19 PM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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