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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

KM
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Kenny M.
Rowland Heights, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Happy service
Good service
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
BP
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Brent P.
Aliso Viejo, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Service was great. Thanks
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
KW
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Karen W.
Ontario, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best place to service your vehicle
I absolutely love coming here! I don’t even live or work in the area any longer buts it’s always worth the drive. The facility is so clean & customer friendly with plenty of seating, coffee, TV, & very comfortable. Javer is my go-to guy & I’ve worked with him for many years. I won’t go anywhere else!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:28 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.  Of course, Javer the most...^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
OJ
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Oscar J.
Santa Ana, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Good service
Employees worked with
JE
JAVER ESQUIVEL
MW
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Mila W.
Brea, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Highly recommended
Excellent service
Employees worked with
JE
JAVER ESQUIVEL
CA
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Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People there are very helpful and friendly.
I'm handicapped and service people are very helpful and friendly. Javer goes above and beyond making me feel very comfortable, I go there for all my services on my car. Great service!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Happy Customer
Great service like always.. Thanks Javier
Keep up the great job
Recommended
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customer Verified Customer
Category: Service
Happy Customer
Thank you for resolving my concerns. As always Javier is excellent. Thank you again.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
San Gabriel, CA
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Decent
Arrived earlier than my service appointment time. Got seen a bit after. Provided a rough time estimate of completion. It was finished before the time so that's a plus. No amenities in the waiting room most likely due to Covid but some Coffee would be nice for the morning appointments. Sales people are obvious to people looking at the cars in the show room who may had been interested in another car. Guess not.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/16/2021 03:49 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service meets all expectations
Excellent service, waiting area is always clean. Friendly atmosphere.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
VM
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Veronica M.
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing team
Javier went above and beyond, and explained the issues with my car. Also gave me a loaner car until the issue was fixed. Only reason I wasn’t really upset was because of his compassion
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
I have been servicing my cars at PH for years and it's always been a pleasure. Our service advisor is the best. He truly wants to get to the bottom of any issues you're having. The waiting lounge is always comfortable and clean. You don't mind waiting for your car. Glad they brought the coffee/vending machines back.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
KW
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Kraig W.
Diamond Bar, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Javier's service
Javier's service in service was excellent. He kept his word.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customer Verified Customer
Category: Service
Happy Customer
Thank you for resolving my concerns. As always Javier is excellent. Thank you again.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2021
Service Type: Repair
Category: Service
Service
Ok
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2021 09:31 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
PA
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Phoenicia A.
Pomona, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt and excellent service
A lot of times you come to the dealer and it’s an all day thing. So you make sure you don’t have anything to do afterwards. But I scheduled my appointment came in a little earlier and was able to get in and out. They were good at telling me what I needed for my car. I also like the fresh car wash which should be world wide but not every dealer does this. I highly recommend to stop by here and get your car looked at. I will be returning in the future for my oil changes and maintenance. 2018 hyuandai kona
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JF
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James F.
Rowland Hghts, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best place to service your Hyundai!
I have brought 3 cars for services at this dealership. I have consistently had reliable service from them. On weekends they had free food pre-covid!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
GC
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Gustavo C.
Los Angeles, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great customer service, friendly, professional, attention to detail, communicating the issues affectively, simply outstanding all around. Out of all the Hyundai dealers in Southern California, Puente Hills Hyundai would be my first choice for servicing my Hyundai. Thank You. Gustavo
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:25 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
RH
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Robert H.
Fullerton, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
efficient, professional
The work gets done efficiently, and I get in and out....
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JV
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John V.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service experience!
My car failed a smog check (engine light) so i took it in to get checked.Had a misfire in the 3rd cylinder and it was covered by Hyundai 100 mile 10 year warranty.Car was repaired in 2 weeks and a loaner was provided free of charge. Was very happy with the service i received from Javier Esquivel. Car runs great and passed the smog check now. Very pleased with the service i received from Puente Hills Hyundai.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:28 AM

Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
MA
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Mario A.
West Covina, CA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No Title
No comment
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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