JAKE RITTER

Thank you Susan

Thank you

Ms. Eckrich

I am sorry the piece that is missing from your vehicle is not warrant-able due to the fact that Hyundai Manufacture will need to inspect the damaged and or broken components. When you come in to replace the special ordered parts for your vehicle, we will submit a claim to Hyundai Manufacture for possible good will assistance. We do understand your frustration and will do what we can to assist.

Karissa,

I do understand your frustration and i have reached out to Hyundai as well on your behalf. Jake is graded on a 5 star rating system and he is asking if you would reconsider rescoring him on his survey. any thing under a 5 star is failing for Jake, i can assure you we will try to help.

Thank you

I will have someone to call you about the tires, i apologize.

Thank You

Ms. Valerie Beck,

I am extremely sorry that your air bag light came back on. Please bring it in so we can look at your vehicle. I am unaware as to what the concern is currently. If it is the same part, it is  under warranty and you would incur no additional charges. We want your vehicle running and operating properly. We will diagnosis the concern for free. I really am sorry if you think we would mislead you on your repairs, I can assure that is not our goal. If your repairs could be done under warranty, we certainly will do that.  

This is a copy of your warranty pasted below

Campaign Not Performed   (0 found) No outstanding recalls

5NPDH4AE6BH001669


I am sorry

Thank You

Thank you

Mr. Rodger Coman,

 I apologize sir that the vehicle gave you any concerns. My technician told me that they showed the rodent damage to you. We want all our customers to be happy with our service experience. What you experienced is rare and we hope you never experience anything like that again. Let me know if we can be of further assistance. While i do understand your concerns, Hyundai sends out alerts if we get a survey less than 5 stars is a failing grade in their eyes.

Mr. Kieth Kotschwar,

I apologize if there was a misunderstanding sir, it shows, you brought the vehicle in for a problem with the seat and we replaced a switch. That is the only thing listed on the repair.
On your previous visit you had declined for us to diagnose your back up camera, is that what you are referring to? Please call when you are able, i am unaware of anything else that was needed.

Thank you

I am sorry you had to experience an extended visit that day sir. We try our very best to get people turned around quickly. We know your time is valuble and we need to respect it. Saturdays are a bit more challenging, we have added a new staff member to have that corrected for future visits.

Thank you

Thank you

Mr. Wooten,

I dont have a way to back date a service, however i will more than happy to add one on to the end of your maintance contract.

Mr. Cooper.

  I do apologize your part did not come painted, we have serviced your cars for several years. My staff has always treated you right i believe. Hyundai does not paint body panels as they will no longer match the vehicles painted 10 years ago. We respect you sir and your opinion, please understand we dont want you to have to return for something either.  

Thank you

Thank You Ms. King.

Thank you

Thank you

Thank you