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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

RH
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Rebecca H.
Burleson, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service!!!
Always a pleasure to go in. Clean and nice area to wait in.
Thank you,
Becky
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 12/10/2020 06:44 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
VS
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Virgie S.
Waco, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The BEST service department
I live in Waco (where there is a local Hyundai dealership), but for the past 2 years I've driven 60 miles to Burleson to get work done on my Genesis--whether it's an oil change, new tires or a repair. Why? It's the best dealership service department I've every worked with. Mary provides the steady leadership for the team. She looks out for the customer, gives honest feedback about whether the repair can wait or the more expensive option is worth it or not etc. I just had some work done with only a two hour window to get it completed. She put 2 guys on the job and had me out of there, with my car washed, in under 2 hours. Can't say enough good stuff. If you own a Hyundai/Genesis and haven't had an excellent service experience yet, make the trip to Burleson. It's worth the drive!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/24/2020 05:36 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
KD
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Keith D.
Crowley, TX
2019 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Waited 2 plus hours for them to complete a scheduled oil change appointment. Everything else was a little above average but not on par to my other car's dealership (Mits).
Not Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/21/2020 06:35 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
AC
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Annette C.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Customer Service
I have had several Hyundia’s and I am very pleased with the service department. Mary in service is outstanding. She is professional, knowledgeable and very kind. Mary goes above and beyond to make sure I get the best service.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/14/2020 06:04 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Alvarado, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and trustworthy
I have been going to Hiley Hyundai for years. I have never been disappointed. Love the staff! I love that they have the mechanics take a video with an overview of the status of your vehicle and send it to you so you can see the status of your vehicle.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/13/2020 02:10 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
LB
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Laurie B.
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
Friendly service!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/11/2020 09:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
BG
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Bryant G.
Rockwall, TX
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Yeah!
These people are customer service.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/10/2020 12:23 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
SW
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Shaun W.
Fort Worth, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Great service thank you!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/09/2020 06:17 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
PS
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Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Easy appointment schedule and detailed and text feedback through service
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/04/2020 10:40 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
KR
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Kenneth R.
Burleson, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Felt like i was at home.
Excellent customer service.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 11/04/2020 05:57 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
Category: Service
Service
Mary, service is excellent and always pleasant.
Recommended
Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
Category: Service
Service
Mary, service is excellent and always pleasant.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2020
Service Type: Maintenance
Category: Service
Service
Service employee is always pleasant and helpful
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/21/2020 09:40 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
ED
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Estela D.
Burleson, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service people
Service always treat us like part of there family
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/21/2020 07:57 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Alvarado, TX
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
They always give top notch service and quality work
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/15/2020 02:56 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
IR
gravatar
Israel R.
Fort Worth, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Went in for an oil change and was in and out with a free car wash too.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/12/2020 08:02 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
ST
gravatar
Sandra T.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional customer service!
My two favorites are Mary and Lexi! I can tell they enjoy what they do~ Each of them are always friendly and willing to answer any questions I have about my repairs~ They make my visit easy, and convenient. So glad they are a part of your team!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/05/2020 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
KP
gravatar
Kesha P.
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Mary at Hiley Hyundai Burleson was awesome. Keep me informed on everything that was going on.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 10/01/2020 10:45 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ask for Mary
Thank you Mary for your exceptional customer service.
Not Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 09/30/2020 09:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
TW
gravatar
Tonya W.
Fort Worth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Mary is an awesome representative. She is very thorough and has a pleasing personality. She is very knowledgeable when explaining the service I am having to my car.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 09/30/2020 09:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
SG
gravatar
Sandra G.
Covington, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness and accuracy
Was very helpful and pleasant to deal with.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 09/28/2020 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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