MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

JG
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John G.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John
The service was xlnt as usual and I will definitely continue to bring my Hyundai back for all services.
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2019 02:19 PM

John,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

EC
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Eleanor C.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Mario is a great Service Advisor. My car was ready to go fast. They always do a great Job!
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2019 02:18 PM

Eleanor,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MF
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Michael F.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Treated very well
Will definitely return
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2019 02:09 PM

Michael,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AG
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Anthony G.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ASU supporters!
Mario Macias was my Service guy...very helpful. I typically take my car to North Scottsdale Hyundai for service...but your location is closer to me. My appt was at 8am, got paperwork and everything settled at 8:18am and car oil change was finished at 9am. Fast and efficient. Thanks to you all-
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2019 02:08 PM

Anthony,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

BM
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Brian M.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick check in and fast quality service.
Mario is and has been an excellent service advisor. Quality service and efficiency is always the case here.
Thanks again..
Recommended
Cara M. from San Tan Hyundai responded on 12/10/2019 03:49 PM

Brian,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KK
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Kathleen K.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mario did great job. Very speedy.
Recommended
Cara M. from San Tan Hyundai responded on 12/10/2019 01:45 PM

Kathleen,
Thank you for your response and for recognizing Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

BP
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Brian P.
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Fast and efficient. Fit me in without an appointment for a quick oil change.
Recommended
Cara M. from San Tan Hyundai responded on 12/10/2019 01:42 PM

Brian,
Thank you for your response. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

JL
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James L.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Earnhardt Hyundai
Great place to do business. Mario Macias is one of the best service advisors around
Recommended
Cara M. from San Tan Hyundai responded on 12/10/2019 01:39 PM

James,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you again in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

FS
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Farah S.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil and air filter change
What a good place to service your car. Very nice and Mario specially so knowledgeable and friendly.
Recommended
Cara M. from San Tan Hyundai responded on 12/10/2019 01:26 PM

Farah,
Thank you for your response. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DJ
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Doris J.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great professional service. Would not go anywhere else,
Recommended
Cara M. from San Tan Hyundai responded on 12/09/2019 02:35 PM

Doris,
Thank you for your response. We appreciate you and your business. We look forward too helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is always friendly and helpful
I was greeted with a smile when dropped off my car for service
Recommended
Cara M. from San Tan Hyundai responded on 12/09/2019 02:29 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TV
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Tandra V.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees are friendly and efficient
I enjoy getting my vehicle serviced hear the employees all know me and always take really good care of me and do a thorough job. I feel really comfortable taking my vehicle there knowing that I'm going to get quality service. Mario is especially nice and always helpful. I bought my vehicle new and have never taking my vehicle to any other dealership.
Recommended
Cara M. from San Tan Hyundai responded on 12/06/2019 03:28 PM

Tandra,
Thank you for you response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Mario at San Tan Hyundai is a great service advisor! Very responsive and honest service!
Recommended
Cara M. from San Tan Hyundai responded on 12/06/2019 03:07 PM

Thank you for your response and for recognizing Mario. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

EA
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Elsie A.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is excellent, exemplified by Service Advisor, Mario Macias
The service at San Tan Hyundai is excellent. This is always apparent by the service we continue to receive from Service Advisor, Mario Macias, over the years. Mario is an exemplary Service Advisor, with excellent PR skills, as well as super knowledge of Hyundai's products & services, & always keeps his customers informed of what's going on. We can always be assured that things will be taken care of when Mario handles them. In addition, he always does things in a timely, cost-effective manner. Much gratitude & compensation should go to Mario for his exceptional work, particularly in today's world where most service-oriented individuals really don't care.
Recommended
Cara M. from San Tan Hyundai responded on 12/06/2019 03:04 PM

Elsie,
Thank you for your response and for recognizing Mario. He is one of the best here at San Tan Hyundai. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always greeted with a smile
Love this Hyundai would not ever go to another. My adviser Mario keeps me updated always and knows me by my name.
Recommended
Cara M. from San Tan Hyundai responded on 12/06/2019 02:04 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

LS
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Lance S.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Stellar Service
Woke up, after being sick for a week, to a dead battery. Made it down to the dealership with my dead batter, only 19 months old. Mario took me right in and sent the battery to the back for testing. He pulled a new one in anticipation of the results. Of course you pro-rated the new battery, and got me out of there in short order. Your team is the best!!!
Recommended
Cara M. from San Tan Hyundai responded on 11/30/2019 06:01 PM

Lance,
Thank you for your response and for recognizing Mario. We appreciate you and your continued loyalty. We are here if you need anything.

Best regards,.
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept.
Service advisor-Mario
Recommended
Cara M. from San Tan Hyundai responded on 11/30/2019 06:00 PM

Thank you for your response. We are here if you need anything.

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

LC
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Lori C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly
Excellent service!
Recommended
Cara M. from San Tan Hyundai responded on 11/29/2019 12:47 PM

Lori,
Thank you for your response. We appreciate you and you business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CC
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Claire C.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and courteous service
Mario , my service agent, was extremely courteous and professional and kept me updated on what service was needed and the time needed. He is very friendly and I would ask for him on my next visit.
Recommended
Cara M. from San Tan Hyundai responded on 11/29/2019 11:40 AM

Claire,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I just stopped in and received quick and very good service
Recommended
Cara M. from San Tan Hyundai responded on 11/29/2019 10:07 AM

Thank you for your response. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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