Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department.
Brad DeanJames,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation. As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway. Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service! Happy New Year.
Kelly Sullivan
Thank you for the time on the phone and filling out the survey and giving us this information. We are constantly working on giving our customers a better experience and your information is important to us. Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey. We look forward to seeing you again for your future automotive needs.
Thank you,
Brad Dean
Service Advisor
St Charles Hyundai
(636)278-9149
Thank you for taking the time to fill out the survey and letting us take care of the problem for you. I apologize that we missed that extension, but glad that we could get that taken care of.
thank you,
Brad Dean
Service Advisor
(636)441-4481
Thank you for taking the time to fill out the survey. Glad we could resolve your problems and we hope to see you soon.
thank you,
Brad Dean
Service Advise
St Charles Hyundai
Thank you for the survey glad we could speak about the issues and get them resolved. We hope to see you soon!
Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Thank you so much for the time on the phone today. Glad we can get this problem resolved for you. If you need anything at all please give me a call. I apologize again for the parts delay and the fact that we had no rental. I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.
thank you,
Brad Dean
Service Advisor
(636)278-9149
Thank you for the survey and speaking with me on the phone. Hope to continue having you as a valued customer and seeing you soon. Thank you again for redoing the survey.
thanks,
Brad Dean
service advisor
(636)278-9149
Thank you for the survey on your recent service. we hope to see you soon!
Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai. I appreciate you taking the time to fill out the survey and giving me this information. I am working on changing some small processes around here to make sure we cover a little more of the details. I am also working on increasing the staff. Your information helps us provide better customer experience, and that is my #1 goal. If you could take the time to rescore the survey to a 5 star I would appreciate it. This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.
Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com
Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.
Thank you for the survey. We hope to see you soon!
Brad DeanThank you for the survey. We hope to see you soon!
Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Ms. Vallero,
Thank you for speaking with Brad today. He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon!
Thank you for the survey on your recent service. We will be in touch very to soon to speak about the recent service on your vehicle.
Brad DeanThank you for the survey on your recent service. Glad we could talk and resolve the issue with the recent service, We look forward to your future services with our dealership.
Brad DeanThank you for the survey and for taking the time to talk to me about handling this issue. We look for forward to seeing you soon!
Brad DeanThank you fort taking the time to speak with me on this issue. Glad we could get everything resolved and scheduled in for the service. Thank you for the business done with our dealership and hope to see you soon!
Brad DeanThank you for the survey on your recent service and thank you for taking the time to talk about the recent service. We hope to see you soon!
Brad DeanThank you for the survey on your recent service. We apologize for the missed wash on your vehicle, We will be in touch very shortly.
Brad Dean