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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

DF
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Donna F.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy!
I purchased my Santa Fe here and have always had maintenance and repairs done here. Courteous, trustworthy and good work!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2016 08:02 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Little Elm, TX
2013 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy service
Quick and easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2016 03:56 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Sanger, TX
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
The service check in was quick. I left my car there so I'm not sure how much time the service actually took but it was all ready to go by the time I got back. The only thing that was disappointing is : i brought my car in to replace a part. I knew it need to be replaced and told the person on the phone this.. in hopes that if we needed to order a part we could do so before bringing it in. I will admit that i didnt specifically ask for the part to be ordered but i did say "i dont know if yall need to order this but i need it replaced" the person responded with "oh those are pretty easy". I get a call after bringing my car in that they couldnt replace the part because the they needed to order it.. and id have to come in again.. its a little inconvenient but like i said overall im happy.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2016 10:41 AM

Thank You

Ms. Long you are correct, unfortunately The manufacture has us verify what part(S) need to be placed prior to ordering it. I do apologize for the inconvenience, we do respect your time and will process your car quickly once said part arrives.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RC
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Rebecca C.
Denton, TX
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service. Usually spot on.
Took car in for an oil change and to check my sun roof. I had hail damage and had taken my car to a paint less dent repair shop. Severe wind noise so I took car back to the paint less dent repai to adjust. I still didn't think the roof was put back correctly so I asked the Hyundai dept to check out the sun roof. They said it was in the proper position. Long story short I ended up having to take the car to a body shop to get the sun roof adjusted. Turned out the headliner wasn't put back correctly. This was not a Hyundai service dept issue, but I expect a lot from them, and usually they out perform my expectations. For this reason I gave them 4 stars instead of the normal 5 stars they usually get.
Would recommend Eckert service dept for anything else. I will be going back for car service and maintenance.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2016 05:00 AM

Thank You Ms. Cantrell, i apologize that we had let you down. I look forward to working with you again as well, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
KL
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Kathleen L.
Lewisville, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Great as usual, won't go anywhere else
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/06/2016 02:26 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JS
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Joseph S.
Denton, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They always know you and da a really good job!
use them for both cars
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/06/2016 05:48 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Keller, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
They take great care of my vehicle.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/03/2016 04:35 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
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Jeffrey C.
Argyle, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Typical Unreliable, Untruthful Sales Department - Service Dept Great So Far.
When I purchased this car in March it was not even cleaned properly. Streaks on the windows and dust on the dashboard. The sales process took well over four hours. I felt like I had been beat up when I left. Coming in to this maintenance I did not have high hopes for Eckert. If this oil change would not have been free, I would definitely have gone somewhere else. The experience with the service department was much better.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 11:59 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DM
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Dale M.
Corinth, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and helpful
Great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 08:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Highland Village, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Fast Service!
They got me in right away, when I discovered I had a nail in my tire. Unfortunately, it could not be patched, and I had to buy a new tire. But, the size tire I needed was in stock and they were able to fix the tire FAST-FAST-FAST!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 07:11 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Oak Point, TX
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly staff
about the same price and time as the quick oil change, but with Hyundai inspection and quality.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/01/2016 07:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GB
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Grady B.
Denton, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great employees giving great service!!!
This is a great place to buy a car and then take it for service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/29/2016 02:53 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DT
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David T.
Denton, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Kind people and great service
This is the best dealership in DFW!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2016 05:01 AM

Thank You David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JP
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Jennifer P.
Addison, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick
Great job again
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2016 05:00 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
EF
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Ernest F.
Argyle, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good customer service
good
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/24/2016 05:42 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
GT
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Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2016
verified customer Verified Customer
Category: Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommended
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JK
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Jeffrey K.
Prosper, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, helpful employees
This is the best service at a dealership we have ever experienced. They are laid back in a good way. Very friendly and knowledgeable. They really care about their clients.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2016 04:56 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CS
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Chad S.
The Colony, TX
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Apointment was done on time.
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2016 04:31 PM

I do apoligize about the car wash, we do wash vehicles upon request. It does rerquire an additional 20-30 min as we do hand wash them.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GT
gravatar
Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2016
verified customer Verified Customer
Category: Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2016
Service Type: Maintenance
Category: Service
Not very happy this time
I went to have a tire rotation and oil change and the vehicle got worse! I'd like them to fix the problems.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/17/2016 03:12 PM

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/19/2016 07:42 AM

Thank you for allowing us the opportunity.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
gravatar
Darrel M.
Denton, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best dealer
I always have great service when I visit this dealer
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/17/2016 01:00 PM

Thank you


Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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