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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

LE
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LAWRENCE E.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
everyone is friendly and helpful
excellent service. Everything is done right the first time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/28/2015 02:40 PM


Thanks lawerence

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JG
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JACQUILIN G.
Aubrey, TX
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nice folks... slow service
We were told an hour wait for an oil change... it was closer to 2 hours.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/02/2015 09:17 AM


Ms. Garrison,

First let me apologize, that is not acceptable at all.
Come see me on your next visit and it is on the house.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SM
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STACY M.
Flower Mound, TX
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Hyundai
Eckert Hyundai has fast, friendly service. The first time I took my car to Eckert I was treated like one of the family even though I had not purchased my Hyundai from them. Needless to say, I went to Eckert for my next vehicle purchase and have been a loyal customer ever since.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/25/2015 07:41 AM

Thanks Stacy!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Knew what the problem was when described
When I described the problem they automatically knew what was wrong and fixed it within 1 hour. A fuse blew but they fixed it right away. Great service team!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2015 05:35 AM


Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
JW
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JAMES W.
Denton, TX
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff is friendly and knowledgeable.
My experiences have been positive in the 5 years I've owned the vehicle.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/07/2015 05:15 AM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GN
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GALEN N.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Home town folks
Our family has always been treated great at Eckert. We started this relationship in 2002. Our extended family has purchased 6 new cars from U so far.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/03/2015 08:41 AM


Thank You, to the entire Newton family for allowing us this oportunity.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TB
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TERRY B.
Flower Mound, TX
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Took my car to Hyundai for inspection & check up. Customer Service was excellent and work was completed quickly & efficiently. Great place to take your car for service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2015 09:03 AM

Thanks Terry

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CM
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CLAUDIA M.
Krum, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Friendly staff and quick service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2015 09:03 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JB
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JOHN B.
Denton, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly people
Always joyous
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2015 09:03 AM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DA
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DENNIS A.
Denton, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintainance
Too bad 35 is so had to travel but still will be an Eckert Customer
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/03/2015 12:55 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Keller, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Eckert has serviced my Santa Fe since we bought it there in 2007. I trust them to do the work right the first time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/01/2015 03:41 PM


Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
BN
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BARBARA N.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Dealership
Have bought two Sonata's from Eckert and the dealership exceeds my expectations concerning the car buying process.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/29/2015 06:29 AM

Thank you, Ms. Nance

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Argyle, TX
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
eckert hyundai
The dealership is good. Takes way too long for an oil change. 1 hour. My paperwork wasn't completed because customer service advisor didn’t know how to print paperwork. I had no idea what had been done. It’s the little things that matter. Hope my critic helps improve things.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2015 04:31 PM

They will be addressed and corrected, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MS
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MATTHEW S.
Flower Mound, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience
Friendly staff, fast service, and a quality product. What more can you ask?
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2015 07:25 AM

Thank You.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
WJ
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WILLIAM J.
Corinth, TX
2001 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
EASE OF ACCEPTABILITY & CLOSENESS TO HOME
NONE
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2015 01:43 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
RC
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REBECCA C.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service
Took car in for inspection and oil change. Service department took care of a couple warranty items without having to be asked. This is my second car from Eckert. Will buy my next car from them.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2015 01:38 PM


Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SR
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STACY R.
Denton, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
On time!
I consider my time very valuable and this service dept has always stayed on schedule. Their prices are competitive too!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2015 01:26 PM


Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
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JAMES C.
Little Elm, TX
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor Service Dept
Second trip to this dealer with my new Genesis Sedan and nothing but problems. The first instance was being told the tires were defective and they are not and the service completed was poor and incomplete. This time I had a special offer on pricing for service and the clerk would not honor it....this dealer (service department) is beyond poor. Don't buy a car or have one serviced at this dealership.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2015 01:49 PM

Mr. Clark,
I am sorry you feel this way. I had spoken to you on your last visit and for some reason you seem to have concerns with our dealer. We understand you would like to go to another dealer and we respect that. I apologize that my cashier didn't except your coupon as well, however sir the coupon you brought in was for an oil change and rotate. the service you requested on line and in person was the 7 k service that includes special oil additives thus the additional cost.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GF
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GAIL F.
Roanoke, TX
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance Service
This was my second service visit following the purchase of my vehicle at Eckert Hyundai. I find the service to be efficient and the service team to be willing to take the time answer my questions and not to automatically perform maintenance according to schedule if they find that my vehicle is not yet in need of that service. This is very refreshing and they are quickly earning my respect, trust, and loyalty.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/07/2015 05:02 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Flower Mound, TX
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not very personable
I guess I am used to a better quality of service, ie as being met and greeted when I drop off my car. Also, I was told that the service would be an hour when I called to see how long it would take and it ended up being 3 1/2. I did not plan for this.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2015 03:42 PM

Mr Lyons,

 I apologize for the service you received sir, the actual service performed is a service was a major service with Hyundai. My staff should have keep you in the loop with the progress and time requirements, not what i expect from my staff again i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
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