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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
O Fallon, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I Will Stay With Them
I’m always treated special!
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
ND
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Nancy D.
Chesterfield, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nancy Douglass
Please see my comments in scheduling an appointment.
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021 12:18 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
Verified Customer
O Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Top notch service Dept and personnel.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
SJ
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Steven J.
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
very efficient with scheduling times
always knowledgeable and friendly technicians
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always provide great service at a fair price
I have my service work performed at St. Charles Hyundai because of the great service I always receive from my service advisor Brad Dean.
Recommended
Employees worked with
BD
BRAD DEAN
Verified Customer
St. Louis, MO
2005 Hyundai Tiburon
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Not Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
BH
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Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
From start to finish they make getting an appointment to getting the information you need they make it easy and are throughly professional.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021 12:41 PM

Thank you for taking the time to fill out the survey, it is important that we provide all of our customers with 5 star service on every visit.  I hope that we can continue to provide you with a 5 star service on future visit.  If there is anything we can ever improve on just let us know.

Thank you,
Josh Higginbotham
Service Manager 
(636)244-5147 

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
PR
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Patricia R.
O Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey answers
Precise, accurate, knowledgeable, & friendly are the words that I will use for St. Charles Hyundai. Definitely the place to shop for a car or SUV.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/16/2021 02:16 PM

Thank you for taking the time to fill out the survey.  Thank you also for all the kind things you had to say we really appreciate it.  I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.  

Thank You,
Josh Higginbotham
Service Manager 
(636)244-5147

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
SK
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Stephen K.
Saint Peters, MO
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Since 2012 these folks provide quick friendly service and turnaround time is great. Reasonable pricing and never regretted any visit.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021 12:43 PM

Thank you for the five stars and the completion of the survey!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
CH
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Clara H.
O'Fallon, MO
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They do good work.
The work done on my car has always been good.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LO
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Lawrence O.
Chesterfield, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2021
Service Type: Repair
Category: Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/14/2021 09:17 AM

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
KH
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Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommended
Employees worked with
BD
BRAD DEAN
JY
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Joann Y.
Wentzville, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick, thorough, friendly service!
I get quick service, even when I haven't scheduled an appointment ahead of time. Never in the 8 years I've been coming here have I had any issues with my service. Always friendly and courteous. Come out when vehicle is done to explain if there are any issues going on or any future recommendations. Also, a really nice perk, having free oil changes for like the first year or so. A very satisfied customer!
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
KH
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Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Maintenance
Category: Service
Missed bolts AGAIN
Once again St. Charles Hyundai missed bolts on the undercarriage plate that they remove during an oil change. The first time it was only one bolt and the piece itself was fine. This time, they missed three bolts which resulted in damage to the piece itself and who knows what else. I cannot believe after years of going there that they can now not perform a simple oil change on our Genesis without forgetting to put parts back on the car. I'm hopefully they will make this right but not sure if I will ever go back.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/04/2021 02:53 PM

Thank you for taking the time to fill out the survey.  Glad we could resolve your problems and we hope to see you soon.

thank you,
Brad Dean
Service Advise
St Charles Hyundai

Employees worked with
BD
BRAD DEAN
Verified Customer
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very professional
friendly, professional staff
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
ED
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Elijah D.
Lake Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
What makes this place great is the helpful employee brad.
This is one of the best dealers I have been to for service. Highly recommend Brad!
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
Always efficient and professional. Honest
Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
LS
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Larry S.
Lake Saint Louis, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service at St Charles Hyundai!
I take my car in for oil changes and tire rotation. The staff is always friendly, professional and willing to answer my questions. The time spent waiting for my car is always as they predict—sometimes sooner!
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AD
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Abraham D.
Saint Ann, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
?
?
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
Service is important
The service person was prompt and friendly. I appreciated the call regarding my concerns.
Recommended
Employees worked with
BD
BRAD DEAN
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