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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
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BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

Verified Customer
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Consistently thorough and friendly service.
Accommodated my personal schedule with thorough and friendly service.
Employees worked with
BD
BRAD DEAN
CN
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Connie N.
Saint Peters, MO
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled maintenance
Will go back
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MO
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Michael O.
Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
i don't do google facebook
bob and brad always provide the best in and out service i have ever experience, and i am 75 years old. to me that says alot.
Employees worked with
BD
BRAD DEAN
Verified Customer
Swansea, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome!!!
Great service Brad & Bob!!!
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MP
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Mary P.
Marthasville, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Hyundia
Customer service is good.
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
RR
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Rita R.
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service is good
Surprised the car wasn't washed after 30,000 scheduled work. Has washed in past for oil change.
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
O'Fallon, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast responsive service
Quick responsive service once backordered part (5weeks) arrived at dealership
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Chesterfield, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
Verified Customer
Chesterfield, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
10
Category: Service
Josh reached out to me which I appreciate.
Josh from St Charles Hyundai reached out to me and I really appreciate his attention of my overall experience.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2021
Service Type: Maintenance
10
Category: Service
Josh reached out to me.
Josh from St Charles Hyundai reached out to me and I really appreciate it.
JOSHUA H. from St. Charles Hyundai responded on 09/29/2021 11:57 AM

Thank you for the time on the phone and filling out the survey and giving us this information.  We are constantly working on giving our customers a better experience and your information is important to us.  Thank you for allowing us to resolve this with you and taking to time to fill out the follow up survey.  We look forward to seeing you again for your future automotive needs.

Thank you,
Brad Dean
Service Advisor 
St Charles Hyundai 
(636)278-9149

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
JG
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Jeffrey G.
Lake Saint Louis, MO
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled oil and tire rotation
Scheduled my appointment around my work and provided updates on progress
Employees worked with
BD
BRAD DEAN
CR
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Charles R.
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They are always friendly and get the job quickly
They are always friendly and explain things to me. If I need help figuring how things work all I have to do is stop in and they show me.
Employees worked with
BD
BRAD DEAN
RB
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Richard B.
Saint Charles, MO
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I have been a customer since 2005. I have always been treated well.
I only take my car to this dealership. I firmly believe their having the service history is like a doctor having a patients history. They even make notes of what to keep their eye on for future visits. I am pleased that if I ask, they will hand me back a vacuumed and washed car. Classy service.
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Had a great experience, service was excellent.
Employees worked with
BD
BRAD DEAN
JG
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Jeff G.
Lake Saint Louis, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled Maintenance
Brought our Pallisade in for it's first 7,500 mile scheduled maintenance. Service, including car wash, took two hours as promised by service advisor when I dropped it off first thing in the morning. Best part...no surprises on the bill! Tire rotation and oil change were complimentary, coming with the purchase of our vehicle, but I didn't know if there were going to be any tack on charges for cabin air filter or other stuff. Turns out nothing else was needed and we went on our merry way with a nice freshly washed SUV.
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
RC
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Renita C.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Love this dealership but getting through on phones can be a challenge
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JR
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John R.
St. Louis, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT SERVICE, BUT……..
Excellent Service and Highly Recommend St Charles Hyundai for our 2013 Hyundai Elantra GT! FAST and friendly and kept me informed during service for a Simple Oil Change! Pointed out a few items that required immediate attention which were fixed fast! However, here’s the BUT….2 to 3 weeks to schedule an Oil Change? C’mon man! What happened to the days when you could call the dealership and get an Oil Change scheduled within a day, or so? Is this the NEW NORM? If that’s the case, something needs to change PDQ! I’ve been a LOYAL Hyundai owner for 18+ years and currently own 3 Hyundai’s! I’ve never seen it this poor for a service request! It might be this COVID thing, but something needs to change FAST! Other than the Service Request, this dealership is 5-Stars! Fast, friendly, Clean service and waiting area! Most, if not all, Employees had a smile on their face and very friendly! I felt they truly valued my business!
Recommended
Employees worked with
BD
BRAD DEAN
MC
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Michael C.
Saint Peters, MO
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I’ll be back
I’ll get next car there when the time comes
Recommended
Employees worked with
BD
BRAD DEAN
MA
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Marty A.
O'Fallon, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
HYUNDAI IS THE VERY BEST FOR YOUR CUSTOMER SATISFACTION FOR YOUR VEHICLES.
I AM ALWAYS VERY PLEASED WITH EVERYONE , AND WITH THE FRIENDLINESS AND SUPPORT THAT WE RECIEVE FROM EVERONE AT HYUNDAI IN ST, PETERS MO , THEY ARE THE BEST .
Recommended
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
MH
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Maureen H.
Bridgeton, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The Best
Great customer service. Not a long wait time while your car is being serviced. Waiting area is always neat and clean.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RH
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Raymond H.
O'Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick repair work.
Excellent service.
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
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