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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
RW
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Richard W.
O Fallon, MO
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customer Verified Customer
Category: Service
rescore
good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Repair
Category: Service
removed Facebook review
As I had spoken to several people at the dealership, my experience was certainly less than expected. I didn't receive numbers phone calls back and only got multiple phone calls when I left a negative Facebook review, which I later removed at request from dealership... my sediment is still the same. My service was certainly not good and I didn't even get a follow up phone call following the service to see if it was acceptable after ALL of the issues that we both know that I had that were the fault only of the dealership.

Having purchased hundreds of vehicles over the years, I will say that this dealership was the worst experience that I have had. I was not terrible, but I certainly won't be back as I get 5 star services from almost all other dealerships and certainly better follow up than I did here.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/10/2021 02:50 PM

Richard is a good customer of Brad and didn't know this was his personal report card so he is going to rescore right away.

Employees worked with
BD
BRAD DEAN
KD
KYLE E DAVIS
DS
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David S.
O Fallon, MO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2021
Service Type: Maintenance
Category: Service
Good service friendly and reasonable prices
Good service and they always follow up keeping car in tip top shape!!
Recommended
Brad D. from St. Charles Hyundai responded on 03/23/2021 02:50 PM

Thank you for the survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
JOSHUA H. from St. Charles Hyundai responded on 03/23/2021 02:51 PM

Thank you for the survey. We hope to see you soon!

 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with
BD
BRAD DEAN
MW
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Marlene W.
Chesterfield, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Don't have to return because the work was not completed/
Have never had a problem with working with the dealership.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Highly Satisfied Customer
I appreciate the great service that I receive from St Charles Hyundai provided by Brad Dean, Service Advisor. I trust that Brad will make sure that my vehicles are serviced properly.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
BH
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Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfied customer
The dealer gives you an appointment then upon check in , they give you an approximate completion time and have kept that time or best it.
Recommended
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SJ
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Steven J.
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very professional and friendly technicians
very efficient with the time it took to perform the maintenance
Recommended
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Typically great but a few issues recently
The last two times I have gotten oil changes I have had some problems. The first time dirty gloves where left in my car and the oil cap was not properly tightened, causing oil to leak out on my driveway. I returned to the dealership and they corrected the issue. They were not very apologetic for the mistake even though I was friendly about the situation. During my last visit, I noticed one of the clips to the cabin air filter was left uninstalled and laying on the floor by my passenger seat. I have been visiting this business for years and usually do not have any issues. However, these last two trips have made me worry about the quality of service and the amount of care given to customers vehicles.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 02/12/2021 01:50 PM

Mr. Wallace

My name is Josh Higginbotham and I am the new service manager here at St Charles Hyundai.  I have been going through our surveys of previous visits and I would like to have a chance to earn your business back and make you feel confindent in our dealership again.   If you would have a few minutes to give me a call I would reall appreciate it. 

thanks,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2021
Service Type: Maintenance
Category: Service
Great work if get through on phone
Took 3 days to finally get through to make appointment, left messages no return calls
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 12:35 PM

Ms. Vallero,
Thank you for speaking with Brad today.  He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
AH
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Altamese H.
MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Brad listen to any concerns I may have and always provide great customer service.
Recommended
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Best service anywhere!!
Recommended
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
employees in customer waiting area should be wearing facemasks
employees in customer waiting area should be wearing facemasks
Not Recommended
Employees worked with
BD
BRAD DEAN
DH
DUSTIN A HELLER
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I used to take all my service work to a tire dealership. I have discovered that St Charles Hyundai offers competitive pricing and I prefer Hyundai technicians working on my automobiles. My service advisor Brad Dean is the main reason why I have my service work done here. I have confidence that he is honest and provides great service.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2012 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2012 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Service
Restore rating
Brad Dean and I discussed this this afternoon. Be assured my concerns have been resolved, not a large thing at all. I forgot to mention to brad recent oil changes I did not get the paper showing the mechanics checklist of the high level multipoint inspection so I guess my brakes etc are fine?? Brad is my go to guy there and helped me often. Bob Reck is great too. Your team is like my family..peace on each visit. Kudos to your team and your guidance!! I appreciate the follow up call on this. We are good..5 stars
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Repair
Category: Service
Great service and people
Appreciate great service and friendliness of staff
Recommended
KEVIN M. from St. Charles Hyundai responded on 12/22/2020 03:35 PM

Mr. Kaminski - Thank you for taking the time to speak with us about your experience and we are happy we were able to address your concerns! Please do not hesitat to reach out if there is anything else we can do for you and we look forward to assisting you again soon! 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
GH
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Gregory H.
Maryland Heights, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic review
Everyone is fabulous. Personal very kind. Makes me feel important and my needs matter!
Recommended
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
DC
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Dennis C.
Saint Peters, MO
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Brad Service Advisor provides great service.
Brad Dean Service Advisor is my go to guy in the service department. He does a great job assessing my service needs and goes the extra mile to provide great service.
Recommended
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AS
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Adam S.
Saint Peters, MO
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice and welcoming
Service was very fast and greatly priced
Recommended
CLINT J. from St. Charles Hyundai responded on 12/07/2020 06:27 AM

Thank you for the great review! We appreicate your business.

Sincerely, Clint Johnson
636-278-9233

Employees worked with
BD
BRAD DEAN
Verified Customer
Hazelwood, MO
2018 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customer Verified Customer
Category: Service
Extra measure
They go the extra measure to get it right and ensure customer satisfaction.
Recommended
Employees worked with
BD
BRAD DEAN
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