MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

MB
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Michael B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
key to success
Fast-Friendly-Clean -Corect
Recommended
Cara M. from San Tan Hyundai responded on 02/23/2020 12:01 PM

Michael,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
This is where I get my Santa Fe serviced. They do a good job and give me in and out very quickly.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 02/23/2020 05:13 AM

Good morning.  Thank you for responding to our survey with the nice comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

LH
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Lloyd H.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent quick service!
Very satisfied
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 02/23/2020 05:12 AM

Good morning.  Thank you for responding to our survey with the excellent comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

RM
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Richard M.
Newark, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santan Hyundai ??
Great customer service, quick labor, affordable prices.
Recommended
Cara M. from San Tan Hyundai responded on 02/21/2020 11:35 AM

Richard,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great and prompt service.
Very happy with the service and the personal touch.
Recommended
Cara M. from San Tan Hyundai responded on 02/21/2020 11:08 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MM
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Molly M.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough and friendly service
Mario was very friendly and courteous to me even though I was early for my appointment. He explained what would be done for my 52,000 mile check up. He called me when the service was done and said I could pick it up at my convenience. Since I was not sure when that would be that was a relief.
Recommended
Cara M. from San Tan Hyundai responded on 02/20/2020 12:10 PM

Molly,
Thank you so much for taking the time to send in your review of your recent visit! We appreciate you recognizing Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DD
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Daniel D.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
I pulled in for service was quickly waited on and I was in and out in no time and Mario kept me informed on the progress and needed repairs that may need in the future , it was a pleasant experience
Recommended
Cara M. from San Tan Hyundai responded on 02/20/2020 10:11 AM

Daniel,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CB
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Cathy B.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasant experience
Easy to schedule, easy drop off and great customer service!
Recommended
Cara M. from San Tan Hyundai responded on 02/19/2020 01:34 PM

Cathy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

RS
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Roberto S.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good services...
Excellent !!!
Recommended
Cara M. from San Tan Hyundai responded on 02/19/2020 02:13 PM

Roberto,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
Service is fast and easy!
Recommended
Cara M. from San Tan Hyundai responded on 02/19/2020 01:25 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Cara M. from San Tan Hyundai responded on 02/18/2020 11:07 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KE
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Kash E.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Took their time and did their job!
They got the tire dealer to honor their warranty and replaced my tire for free. Good Job Earnhardt Service Department! They could have very easily not taken the time to do that and charged me. Instead they did the work and got me out of there quickly and held the charge while they worked with the tire maker. Called me the next day and said they got it 100% covered and no charge for me! Yeee Hawww!
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2020 04:52 PM

Kash,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

JH
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John H.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Mario is always a pleasure to work with.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2020 03:13 PM

John,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TJ
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Twyla J.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I could not be more pleased with the service at Santan Hyundai. My Service Advisor Mario is thorough, efficient, knowledgeable, and friendly.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2020 12:03 PM

Twyla,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

EC
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Ed C.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Have been using SanTan Hyundai for 10 years. Always great service, promptly done with “no muss, no fuss”. Always upfront about cost, and the time it takes to do maintenance or repairs.
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2020 10:21 AM

Ed,
Thank you for your response. We appreciate you and your on going loyalty. We look forward to helping you at your next visit. Have a wonderful weekend!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service as always
I purchased my Sonata new in 2018 at SanTan Hyundai, and have only had my vehicle serviced there because everyone treats me so well there. Mario always takes great care of my car and has always been incredibly helpful to me!
Recommended
Cara M. from San Tan Hyundai responded on 02/14/2020 10:18 AM

Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
An Outstanding Adventure In Efficiency
Beginning with the initial arrangement of a convenient appointment time with Mario Macias, service representative: (1) the estimated service work completion time is as promised; (2) waiting area is very pleasant including liquid treats; (3) check out/payment is seamless; and (4) vehicle is always cleaner leaving the facility than when it was brought in.
Recommended
Cara M. from San Tan Hyundai responded on 02/13/2020 01:05 PM

Thank you so much for your outstanding review! We appreciate you taking the time to let us know of your recent experience. It is a pleasure having you as one of our customers. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AB
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Amanda B.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff!
Recently took my car in for an oil change and Mario from the Service department was great. He would keep me informed of my car status each step of the way. Highly recommend this location. Great customer service!
Recommended
Cara M. from San Tan Hyundai responded on 02/13/2020 11:20 AM

Amanda,
Thank you for your response. We appreciate you taking the time to recognize Mario for his excellent customer service. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
This place is great.
Recommended
Cara M. from San Tan Hyundai responded on 02/12/2020 02:18 PM

Scott,
Thank you so much for your response. We appreciate you and your continued loyalty to San Tan Hyundai. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

MS
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Mae S.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
WE were very pleased with our visit. Our rep Mario Macis was friendly and professional. The wait for completion was much shorter than I have had at other dealers. Upon completion of the job Mario went over everything that was done, very professional.
Recommended
Cara M. from San Tan Hyundai responded on 02/11/2020 01:58 PM

Mae,
Thank you for your response and for recognizing Mario. We are so pleased to hear you had a wonderful experience. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
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