A sincer effort was made to keep me as a customer...and accomplished.
Disappointed that (another) part made of plastic located in or around the steering column (the last was a piece in a starter switch) had broken and that I had to take my Sonata in again with only 51,000 miles. This time it was a $6 flexible coupling replacement part...which would take approx. two hours labor to repair. I have fairly enjoyed my Sonata, and had hoped to trade it in before I got to 50,000 miles, but health issues and life in general had kept me from getting it done.
I explained to Phil Conreaux, my assigned service advisor, the research and information I had gathered in regards to the coupler failure, reinforced that I understood he did not design nor build this vehicle, and asked that he do what he was able to remedy the situation. I felt that the coupler should not be needing replaced at this juncture. (I also had it in for the MDPS ECU replacement recall...my third recall since owning the car).
He made no promises, but appeared sincere in assuring me that he would give his attention to the matter. When I picked up my vehicle, there was no charge.
I fully understand when vehicles are produced, occasionally, for various reasons, recalls are necessary, and that designs, design upgrades and parts having flaws which might need to be replaced are to be expected.
Phil was sincere in remedying my case. I made sure to thank him in person and relay my appreciation, as I am also taking time to share this experience, because I want "the powers that be", to know, that good will, empathetic customer care, and "making your product right", does not go unnoticed.
It goes a long way. When asked, "How do you like your Sonata?" My response is, "It’s been a good car for me, and Auffenberg Hyundai has taken very good care of me. I would buy another.” And isn’t that the bottom line? Thank you for a stellar Auffenberg Hyundai service experience.
Mark Vandiver
Swansea, IL
Verified Owner
