Average Score

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1286 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1286 Reviews)

Reviews


MB
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MARY B.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2023
Verified Review

No as expected

My Sante Fe is not the car I expected. After owning this car for over a year I am no pleased with the engine. I don’t like to spend my time in a dealership to have my car diagnosed. I was hoping to have this vehicle for many years to come, but I don’t feel this will happen.
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Hyundai Motor America NCC responded on 04/28/2023 09:40 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

DJ
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DONNA J.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/03/2023
Verified Review

Not happy at all period would really like to get rid of this vehicle because they can't seem to fix the problems

I am not happy with this vehicle.The - vibrates when it's warm outside the car has no guts in the engine. It takes forever to get to 60 miles per hour. The navigation system thinks too long and half the time I just give up and use my phone
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Hyundai Motor America NCC responded on 05/05/2023 02:02 PM
Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc

GH
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Gary H.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/02/2023
Verified Review

Poor customer service from Hyundai and dealership, to many issues with vehicle

Hyundai Corp doesn't follow through, the dealership doesn't answer phones or return messages, they don't write down issues to fix on the invoice, and they have issues not being able to fix the vehicle.
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Hyundai Motor America NCC responded on 07/03/2023 06:36 AM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc

EE
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EVAN E.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2021
Verified Review

Nice car but will it get stolen

This is the most stolen car in the city. Apparently a thief can break in through the window without setting off the alarm, then easily hot wire the car. All that covienence of keyless entry is wasted because now I have to use "the club" to keep my car safe. I probably would not have bought a Hyundai or Kia if I'd known about this problem.
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ST
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SUSAN T.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2021
Verified Review

2021 Santa Fe SEL

For the money the car is adequate. The SEL model has nice safety features. It is very easy to drive. The smart cruise is very convenient, and I also like the blind spot monitoring. The comfort (seating) could be improved.
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JW
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James W.
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021

CALLIGRAPHY, Not worth the cost

Purchased Calligraphy,missing compass,spare tire and cheap radio.Engine and transmission are good.Radio ,heater and air conditioning poorly controlled.Missing spare tire is cheap annoying mistake .l don’t believe it was done for “less weight”. It was done as cost savings!”
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MD
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Marilyn D.
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021

Expected more

I traded in a 2018 Volvo XC60 for the 2021 Hyundai Santa Fe. I wanted to buy a Genesis GV80 but it cost too much. The Santa Fe should have been a close second. I was told it was the same vehicle, just a different body and seats. I realized I was taking a step down but there were some features missing that make the vehicle an unfortunate purchase. I am all about safety features and expect that each year a vehicle will exceed prior year’s. Since the 2021 Santa Fe was redesigned, there wasn’t much information about it so I was making some blind decisions. I wanted to purchase the top of the line Santa Fe but none were available. Comfort—the driver’s seat is not that comfortable. I am using a cushion. I was told that the ventilated seats make the seat a little harder. I can live with that. The back of the seat is easily adjustable but for long drives it might not be comfortable enough. Noise—the vehicle is quiet. Much quieter than the Volvo. Handling—it is a fast vehicle. Before you know it your are going over the speed limit but don’t notice it or feel it. There are no alerts to let you know you are speeding. This is a major issue. I haven’t had a vehicle in years that didn’t have an over the speed limit warning. For that reason alone, I would give up this vehicle. The engine is too peppy to not have an over the limit warning. Tiger Woods might not have had his crash if he had an over the limit warning system. Safety features—there are lots but they are confusing. You have a clear view on your dashboard if you use your turn signal BUT if a car is right next to you there is a tiny light on the mirror and no warning ding. This is not good. I was backing up in a parking lot and watching my screen and a car passed right behind me and I got zero warning. This is not good If I am stopped at a light, and the car in front of me moves off, it will alert me to that but won’t tell me if I am backing into a vehicle. I get random bells going off but I can’t figure out why. Nothing is showing up on the screen. All in all, I expected more from this vehicle and it just didn’t perform the way I had hoped.
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ML
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Morris L.
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2021

I don't understand ?

I've already did that Below is a beautiful car it runs well there's features that are dangerous at night time When you go to turn on the dome lights you don't know what button your pushing cause there's no light above you to see because you want to save money there's no light in the glove Box You can only use the control for cruise at a certain speed constantly pushing buttons the computer - in the centre column Should be easy to operate if I want to drive around and see the time I should be able to display the whole screen not Some small area of the screenIf I want to look at the name of the person singing a song I want to display over the entire screen not a smalle section that's not visible the gas Gauge is hard to read its to smalle I want to control what I want not what you wantCall me a bring my car to you and all show you and talk to you about what I'm saying I can't believe that a big corporation doesn't have someone who's Addressing these no brainer situations this car would have never left my shop I can't believe it it doesn't even make sense to me who are you hiringIt goes all the way to your dealership all of your dealerships I've dealt with Many of themThe owners and the managers and the people working there and not on the same page they can do what they want because it's a franchise so they blame you guys for faulty work so many issues that can be addressed I honestly don't fill your management knows what their doing and I am not a smart personHonestly if someone could have talked to me which I wish they could have I would have stopped his car From leaving the manufacture until these issues were addressed and fixed for the customer now we eat it in you enjoy your profit it's not right make it rightPlease call me if your serious I don't want A dealership calling me I want someone from the corporate office that really want to enjoy conversation and solve little issues like these it would mean a lot to me thank you God-bless
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GA
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GENA A.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2021
Verified Review

Hyundai Santa Fe

I have always been a Hyundai motor fan. But recently bought a brand new 2021 Santa Fe that has major safety issues. The electronic parking break engages on its own. Out of the month I’ve owned it it’s been in the shop over three weeks.
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ZK
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Zia K.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2021
Verified Review

Good car poor customer service

Good value for the money but company needs to focus on product service and support. I called customer care 8 times and got run around for 2 months and never got the resolution on the issue Went to dealer twice and I was told that they have not been trained about that system. So where do you go??? Figure out yourself It is simply unacceptable!!! I am selling my car and plan not buy another Hyundai!
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CF
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CURTIS F.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2021
Verified Review

2021 Calligraphy

The Santa Fe Calligraphy is overall very nice but there are some big things they nee to fix like: There is a tone that is created when over 50 MPH through 80 + MPH. It is loud enough to hear over the radio. It is worse at 60 -70 MPH fade at 70 -80 and then starts again. It will happen no matter what the road conditions are. Tried turning things off which made no difference. The sound is like clockwork I can tell what speed I am doing by the sound. Please fix.
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MG
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MARIE G.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2021
Verified Review

Nice vehicle

This is a study vehicle for driving around town. It has many conveniences and the technology is very good. Almost too intrusive. However. It is too confining for trips. The driver's section offers limited storage.
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JF
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Jerry F.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2021
Verified Review

Love the car. I cant think of 250 good words about CRAIN.

The car is fine. its the dealer that I think gave me a raw deal. i don't have two hundred and fifty good words to say about it Disappointed,disappointed, dissapointed disappointe.Disappointed, Disappointed disappointed, disappointed,Can,t think of 250 good words about Crain Motor.
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MM
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MICHAEL M.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2021
Verified Review

?

Positives - interior space, exterior appearance, braking, gas mileage is acceptable but not exceptional Negatives - center console, push button gear selector, Idle Stop and Go (ISG), Hyundai Blue Link
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JW
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John W.
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2021

Rattle trap

I found fairly quickly that what was told to me by the dealership was not all true. The muffler runs rough and the car has a noticeable hesitation while driving. We can't get the suv into our local dealership until October so I've called a dealership 2 hours away and they'll get to it in two days. Bottom line if I had this todo over again I wouldn't. Not impressed, cars only 3 months old.
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JI
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JOHN I.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2021
Verified Review

Seat discomfort

The seat discomfort and pain it causes has been the only issue but unfortunately it is a big one. Really like the vehicle overall but the discomfort has soured the overall experience for me and caused me to seek other options.
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KU
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KISHORE U.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/31/2021
Verified Review

2021 Hyundai Santa Fe

Vehicle is good with new features, car play is awesome, Hyundai should check the Car break rust issue even for the 1 month old cars having this problem, driving this car is very good with new features in it.
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MB
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MILAGROS B.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2021
Verified Review

Awful customer service

Looks beautiful, not sure about durability. I’ve had issues with Bluetooth/Apple Play since I received it. Flat tire two months in and zero help from Hyundai. I will not be leasing again with this company.
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DS
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DANIEL S.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Verified Review

Shifer malfunction with less than 5000 miles

Loved the car until having shifter malfunction issues with less than 5000 miles. Gear selector can not be changed even into park until vehicle is shut down and restarted. Has happened 6 times in two weeks. Hoping the dealer can correct or will have to purchase another car.
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VP
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VIVIAN P.
2021 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2021
Verified Review

Slow response of engine

Engine is sluggish when accelerating. Attractive and comfortable interior. Vehicle is nice for family trips. Has a quiet drive. Attractive exterior that appears to be a much more expensive vehicle. Good fuel economy.
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